Makati City,

For Pooling - Field Support Technician

Job ID

27878

Posted

10-Aug-2021

Areas of Interest

Digital & Technology / Information Technology

Location(s)

Makati City - National Capital Region - Philippines

JOB SUMMARY

The role of the Field Support Technician is to provide technical assistance, support and advice to CBRE technology users. Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment. Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This role will provide day to day IT support to users across the Philippines, servicing users deskside and remotely. The duties will include but not limited to:

  • Troubleshoot PC related issues over the phone, onsite, and using administration tools.
  • Inventory Management
  • Mobile Device Support (smart phones, tablet, etc.)
  • Hardware support (Dell, HP)
  • Incident ticket management
  • Printing environment maintenance
  • Client software packaging/installing
  • Hardware kitting, PC setup (image cloning)
  • Weekend and overnight work as required
  • Visit regional offices as required
  • Procurement
  • IT Training

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and EXPERIENCE

  • Minimum 3-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users)
  • Minimum 3-year experience in supporting Microsoft Office Suites
  • Video Conferencing
  • Active Directory and Account creation
  • Server Rooms and Patching
  • Good knowledge on ITIL
  • A can-do attitude is a must
  • Good Time Management
  • Knowledge on Cisco products is highly regarded.
  • Must have the ability to work independently as well as in a team
  • Experience of ordering equipment

COMMUNICATION SKILLS

Excellent English written and verbal communication skills. Strong organizational and analytical skills. Ability to respond effectively to sensitive issues. Ability to effectively present technical information to all staff.

OTHER SKILLS and ABILITIES

Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Makati City,

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

We are in particular need of Building Maintenance Technicians and Maintenance Managers.  Folks that have current hands on experience with HVAC, refrigeration, plumbing, electrical, PLC’s, robotics, conveyor systems, carpentry, automation, controls and/or general maintenance.  And we need Managers that can direct these employees.  

We have job openings in many locations here in the US.  We offer a competitive salary and benefits including some matching 401K, vacation, etc.  All our jobs are full-time and permanent.