Clinical Services Coordinator, Rehabilitation - Pediatric Services - Military Veterans

at Duke University and Duke University Health System

Durham, North Carolina

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.


U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.


Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.


In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.


General Description of the Job Class

Coordinates daily operations in one area of rehabilitation services department while maintaining an active patient load. Assists the Director of Rehabilitation Services with strategic planning and development, personnel management, and fiscal planning. Responsibilities include maintaining appropriate staffing levels in assigned area, coordination of staff development, assuring quality patient care, coordination of volunteers, and participation in PI activities. In addition, the Clinical Coordinator will evaluate, render treatment, and supervises the treatment of patients in his/her discipline.


Duties and Responsibilities of this Level


  • Provides direct supervision to clinical staff including performance reviews, development plans, professional and clinical growth and other supervisory tasks within Division standards
  • Oversees the completion of the peer review process for clinical staff members within clinical cluster area
  • Adjusts staffing to meet clinical demands which includes maintenance of time off and keeping administration updated of staffing needs in assigned clinical cluster area
  • Under direction of Assistant Director, monitors, analyzes, and adjusts processes, scheduling, and staffing to assure a high level of service quality and cost-effectiveness
  • Creates and oversees a positive, collaborative, team environment within assigned clinical cluster area
  • Oversees employee orientation and privileging of staff in assigned clinical cluster area
  • Monitors and assures that staff documentation is accurate, clear, legible, and in compliance with governing bodies



  • Provides daily management of clinical cluster area including routine staffing and patient care issues
  • Assists the Assistant Director in ensuring that Division policies and procedures are maintained in all operations and that they support the Joint Commission accreditation standards
  • Completes performance improvement project within assigned clinical cluster area
  • Maintains open communication and collaboration with Administrative Staff to assure that policies, procedures, and other activities are consistently implemented and support Division standards
  • Works collaboratively with Clinical Specialist regarding the development of new programs assigned in their clinical cluster area
  • Along with the Assistant Director, collaborates with other divisions, departments, professionals, and other stakeholders to assure quality service provision
  • Assists Administrative Staff with recruitment activities within assigned clinical cluster area as requested
  • Reports to the Assistant Director on inventory of supplies and equipment, particularly regarding new technology and software, within assigned clinical cluster area
  • In consultation with Clinical Specialist, provides input to Administrative Staff regarding budgeting, purchasing and annual objectives pertaining to assigned clinical cluster area
  • Assists Assistant Director in the identification, development, and implementation of marketing and program development opportunities



  • In addition to all clinical service duties and responsibilities of a Clinician, a Clinical Coordinator will also complete the following:
  • Establishes clinical excellence and serves as a resource within assigned clinical cluster and to other medical professionals
  • Maintains clinical productivity and/or produces a quantity of work that is consistent with Divisional administrative productivity goals
  • Maintains evidenced based and state of the art service programs and clinical services that are consistent with Division standards
  • Provides feedback to the Assistant Directors regarding the need for development and/or change of policies and procedures that guide the provision of services.


Required Qualifications at this Level



Graduate of an accredited program in Occupational or Physical Therapy or Speech Language Pathology or Audiology. Masters degree or previous management experience preferred. Must have current NC licensure to practice Occupational Therapy, Physical Therapy, Speech Language Pathology or Audiology.



At least three years experience in relevant clinical practice required.


Degrees, Licensure, and/or Certification

Masters degree or previous management experience preferred. Must have current NC licensure to practice Occupational Therapy, Physical Therapy, Speech Language Pathology, or Audiology.


Knowledge, Skills, and Abilities

Candidates must possess teaching abilities, leadership qualities, professional judgment, critical thinking and problem solving abilities, and a sense of professional development. Must demonstrate multi-tasking ability.


Distinguishing Characteristics of this Level



Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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