Columbus, Ohio

JOB SUMMARY
This position leads development and analysis of new Credit Services strategies, partnering with Credit Services subject matter experts, as well as operations partners to create new approaches and improve risk mitigation performance. The successful candidate will be responsible for generating the quantitative analysis necessary for data-driven business recommendations.

MAJOR DUTIES AND RESPONSIBILITIES

Create conceptual frameworks enabling the analysis of varied business problems


Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis.
Develop/select methodologies to derive answers to business problems.
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy.
Use statistical techniques to build various predictive/explanatory models for such initiatives as: acquisition/risk management, customer retention, timeline events, and customer segmentation
Analyze data to provide meaningful insights. This individual must have strong data manipulation and interpretation skills, and be able to quantitatively assess business problems.
Professional present and articulate the business value of complicated analysis to a diverse group of stakeholders
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand.
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing.
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Provide leadership as a mentor to team analysts and cross-functional resources.
Perform other duties as may be requested by manager



PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Advance skills in Excel, PowerPoint and Access
Excellent quantitative analysis skills

Detail oriented, self-motivated, proactive and results driven
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
BI reporting tools such as Micro Strategy or Tableau
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
Ability to research and analyze data
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services
Knowledge of general accounting and billing procedures

Education
Bachelor's Degree in Marketing, Economics, Statistics, or other quantitative degree or a combination of education in a quantitative program, such as business, statistics, economics or psychology, paired with work experience. Preferred MBA or Quantitative MA/MA

Related Work Experience Number of Years
Analytical experience 7+
Experience with SAS, SAS Macro, SAS Stat or other 5+
analysis software

Writing queries using SQL language 5+


WORKING CONDITIONS
Office Environment

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCO320 288110 288110BR

Columbus, Ohio

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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