Pune,

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Analyst - Intelligent Automation Support in Eaton’s Information Technology Centre, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. Your essential responsibilities include:

+ Responsible for all aspects of operations for intelligent and end to end automation solutions in production.

+ Leads, mentors and guides support team, prioritizes incidents to ensure high impact and urgent tickets are worked on priority.

+ Manages incident, request, problem, and change with Eaton specified targets (BSC Support Metrics). Meets/exceeds CSAT score.

+ Drives problem management, process improvements and promotes ITSM best practices

+ Leads operations review meetings with business teams and addresses concerns and gives direction on possible solutions

+ Leads troubleshoot and fixing of User Service Restoration incidents (including CR process).

+ Drives continuous improvement. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. (Problem Management)

+ Works collaboratively within automation team & across other teams in IT to resolve problems for the business/customers. Work with vendors to resolve issues which are tool specific.

+ Understands various RPA Bots in production w.r.t related business processes, underlying logic, customers etc.

+ Performs preventive maintenance. Identifies areas where improvements can be made to prevent future production problems and implements the solution before the problem occurs. Give inputs to design and development teams to ensure automations are developed correctly

+ Demonstrates good understanding of business processes and in-depth knowledge of the technology and applications. Articulates business requirements and challenges faced by users.

+ Ensures compliance with Sarbanes-Oxley Change Management standards and guidelines and leads the yearly reviews.

+ Documents and creates knowledge repository which will helps in providing quick resolution of tickets.

+ Utilizes monitoring tools and pro-active monitoring practices to ensure system availability, stability, and performance.

+ Critical contact for Level 2 & 3 support. May be contacted after hours for emergencies.

Qualifications

+ Bachelor in Engineering/B.E/B. Tech and/or required equivalent. Master’s degree is preferred but not mandatory.

+ Overall 4-6 years of experience with minimum 3-5 years hands on experience on Automation Anywhere (prior technical experience can be in .NET, Java or in other software languages).

+ Experience on Power Apps / Power Automate, ML, intelligent data capture tools preferred.

+ Experience working with ERPs, CRMs or Portal systems strongly desired.

+ Knowledge of Software Development Lifecycle methodologies (SDLC).

+ Knowledge of ITSM processes, incident and request handling, problem management.

+ Excellent communication skills, both written and verbal at all levels of the Organization.

+ Analytical skill for problem solving, demonstrated ability to understand the business problem and to use technical skills to research and resolve.

+ Must demonstrate high drive for results. Should be self motivated

+ Knowledge of information technology capabilities and characteristics, software languages and applications, database technology, standards, and procedures

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag: #LI-RR1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Pune,

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

At Eaton, we value many of the skills and competencies that you gained in your military career. Leadership, discipline, creativity, integrity and teamwork – these are our values too. As we aspire to be a model of inclusion and diversity in our industry, we embrace the different ideas, perspectives and backgrounds that make each of us unique. We create an environment that fosters learning and teaching, allowing employees to reach their full potential—and where you can help us reach ours.

For more information, visit www.eaton.com/militarycareers

 

 

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