Melbourne, Florida

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history. Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program at the Melbourne, FL site. Individual will perform the following duties on a day-to-day basis in support of the program. Job Description: Provides technical support for computers and associated networks to include physical workstations and thin client devices Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware. Performs Basic PC Setups and maintains patching and antivirus levels according to security or program requirements Completes paperwork and other tasks needed to satisfy Security requirements Follows all Securi ty regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents. Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management. Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement. Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. Works with system administrators and other staff to resolve support issues, escalating where appropriate. Participates in new installations, testing and special projects as needed. Spends significant portions of the day away from the desk supporting users and moving equipment. Exhibits good communication skills, an energetic approach, and patience with customers. This requisition may be filled as a PC Desktop Support Technician 2 or a PC Desktop Support Technician 3. Basic Qualification for a Desktop Support Technician 2: Associates Degree or other 2-year Degree in related discipline and 1 year of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite Current Security + CE or ability to obtain within 3 months of starting Must have an Active Secret security clearance with ability to maintain going forward. Ability to be cleared to special access programs Ability to lift equipment weighing up to 40 pounds on a regular basis Ability to work after hours and weekends as needed Basic Qualifications for a Desktop Support Technician 3: Associates Degree or other 2-year Degree in related discipline and 3 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite Current Security + CE or ability to obtain within 3 months of starting Must have an Active Secret security clearance with ability to maintain going forward. Ability to be cleared to special access programs Ability to lift equipment weighing up to 40 pounds on a regular basis Ability to work after hours and weekends as needed US Citizenship is required to obtain and maintain a security clearance Preferred Qualifications: Bachelor of Science or other technical based degree CompTIA A+ or Network+ Certification Active Top Secret Security Clearance Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell - Experience with zero and/or thin client devices Experience in Active Directory configuring user and computer accounts Cross-platform experience (i.e., two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) Experience supporting VMware VDI (Virtual Desktop Infrastructure) Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 (https://www.saferfederalworkforce.gov/contractors/) we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022 or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Melbourne, Florida

Become part of a team at the forefront of technology and the frontline of defense when you start Defining Possible with Northrop Grumman. We currently have opportunities across the world for those ready to solve our toughest challenges on land, sea, air, space and cyberspace.

With Northrop Grumman, you’ll be joining a culture where your voice is heard and contributions are valued. Launch your career and join the over 17,000 veterans pushing past possible every day to create and deliver the most advanced systems that connect and protect our world.  Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will allow you to work together with people from many backgrounds, personal passions and disciplines.

© 2020 Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO.

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