About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

Information and Cyber Security (ICS) - Since 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available. Today, maintaining customer trust remains our underlying operating principle.

ICS vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, ICS protects Wells Fargo's infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws.

About the Role

Our Identity Access Management is looking for a Tech Operation Associate at Hyderabad location to provide support for Mainframe team as per business requirements. Team is responsible for create, modify and delete both human and non-human accounts. We work on RACF and Top-secret.

Mainframe Security and Access Management team, under Identity Access Management is primarily responsible for provisioning (create and modify) and de-provisioning (delete) both human and non-human accounts on the Mainframe and Middleware (IR360) platform. Managing account also includes password reset, re-activation and unlocking accounts.

Market Skills and Certifications


  • Creating, modifying and deleting human and non-human accounts on Mainframe platform.

  • Creating, modifying and deleting human accounts on Middleware platform.

  • Creating, modifying and deleting domain logins and local logins on Mainframe.

  • Password reset and unlocking accounts.

  • Understand approval process before provisioning or de-provisioning.

  • Working on time constraint high priority requests like CR and PRB tickets.

  • Participate in 24*7 on-Call support rotation for Mainframe and Middleware Security and Access management team and escalated requests.

  • Participate in Weekly meetings to discuss about our process changes and about challenges faced.

  • Participate in LOB initiatives and take on additional responsibilities with BAU activities.

Essential Qualifications

  • Bachelor of Engineering Degree, preferably of Computer science or Information Technology

  • 4+ years hands on experience on provisioning on mainframes. Experienced on managing access, roles, profiles and security of mainframes.

  • Experience with any of the following, Zos, mainframe basics, RACF, Top-secret, ISPF TSS commands and Middleware Platform.

  • Must have good understanding of RACF / Top-secret /TSS / TPX / Middleware platforms.

  • Must have hands-on experience on RACF/TSS/ISPF and Middleware.

  • Must any one Database Administration/Information Security certification (Security +, CISSP, CIAM) /IAM vendor based certifications (Cyberark, Oracle, IBM) certified.

  • Knowledge and experience with any IAM, Provisioning, role management and certification tool

  • Basic troubleshooting skills on RACF, ACF2 , Top-secret platforms

  • Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.

  • Strong knowledge and understanding of information security and IAM practices and policies

  • Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results

  • Good to have knowledge on formal risk management methodology / regulatory guidelines required for financial service organizations / information security compliance/policies and ability to identify & contribute towards mitigating risks.

  • Must have analytical and problem-solving abilities; understanding of data analysis techniques, standards and error handling concepts

  • Must have good interpersonal and strong communication skills; clear verbal and written communication skills to facilitate solutions and resolve problems

  • Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift

  • Must be self-motivated, directed, and detail-oriented

  • Exposure to ticketing tools like ART, BMC Remedy/ Zen desk etc.

Desired Qualifications

  • Knowledge on escalation processes/matrix and ability to prioritize tasks

  • Ability to work independently with minimal supervision and assistance

  • Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 65875


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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