Panama City, Florida

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Department of Defense .  We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for Client Support Technician, who will provide commercial communication and IT solutions to as-a-service customers.

Required Clearance:  Must have a Secret clearance and be eligible for a Top Secret

Required Qualifications:  

  • Resolve customers’ administrative and technical communications problems.
  • Perform the installation of equipment, connection of peripherals and the installing/deleting of client level software and ensure all documentation is IAW Air Force/DoD policies, guidance and directives.
  • Provide soft application assistance.
  • Implement client workstation software patches, security fixes and service releases according to local Network Operations Center (NOC)/Network Control Center (NCC) instructions. Manage and establish network user accounts.
  • Perform voice, data, video account creation and deletion, and modification service to installation users.
  • Perform client-level information technology support function, voice network and Personal Wireless Communication Systems (PWCS).
  • Manage hardware and software Controlled Cryptographic Information (CCI).
  • Perform configuration, management and troubleshooting.
  • Provide service to end-users for operation, restoration and configuration of information systems.
  • Implement installation and maintenance functions associated with edge device systems such as key and intercom systems, copper core and fiber-optic intra-building wiring, fiber-optic end equipment, modems and associated hardware.
  • Track, distribute, maintain, train and replace all mobile devices for Air Force and DoD. Mobile device distribution should be limited IAW local policy and funding.
  • Provide the maximum mobile device support possible to Air Force/DoD customers for mobile device services based on different levels of service and prioritization within the levels of service.
  • IAT (Level II) certified as defined by DoD 8570.01-M.
  • 3-5  years of experience or equivalent combination of training; certifications; work and/or military experience.

Desired Qualifications:

Bachelor’s Degree in Computer Science, a related field or equivalent experience; or equivalent combination of training; certifications; work and/or military experience

Ready to join our team?  Apply today!

Panama City, Florida

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's most reliable 4G LTE network.* We also have the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to nearly 1 million hotspots globally through roaming agreements.

AT&T U-verse is TV inspired by you. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national TV service provider to offer a 100-percent IP-based television service. It's part of our "three-screen" integration strategy to deliver services across the three screens people rely on most - the mobile device, the PC and the TV.

As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.

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