Buffalo, New York


As a CMB Loan Support Analyst, you will help with the everyday needs of our clients both internal and external with their Commercial Banking loans. This role also offers opportunity for ad-hoc reporting for senior management, risk management via portfolio oversight, and working as a liaison between customers, relationship management, product, operations and legal. Always working with an eye to Identify, mitigate and remedy documentation and operational risk. This role will also cross between the Commercial Real Estate servicing team and others.

Each day you will, attend to the phone lines of the support group, receive inquiries via-email or other channels. You will be responsible for execution of customer requests related to loan activity, and management of automation dashboards to work through exceptions. This group is evolving and continually taking on more responsibilities in a rapidly changing environment.

To thrive in this role you must be comfortable with customer interaction, ability to meet tight deadlines for our clients. You must also have an acumen for the Microsoft office suite, as much of the work processed is in excel.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

Please apply if you have:
  • Supported clients within a fast paced environment, and are comfortable doing so.
  • Proficient in Microsoft Office
  • You have prior experience reviewing and analyzing reports and documents to mitigate risk for the portfolio


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions
  • Organizational Skills
  • Personal, customer service
  • Project Management, but no people management. Organizing and prioritizing tasks.
  • Looking for 2-5 years of experience, Banking a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Buffalo, New York

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.


Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.


If you would like to notify the Diversity Recruitment team of your application or if you are simply interested in learning about opportunities at HSBC, please email diversity.recruiting@us.hsbc.com.


Join our Talent Community today! https://hsbc.avature.net/su/efbe2e86d4b0c30d