Singapore,

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Representatives will help Improve sales data quality in the internal Client Relationship Management system.

What we do?

+ Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data.

+ objectives:

+ Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data.

+ Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact.

Our first priority is to ensure critical data within our systems is accurate.

Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems.

Our processes are categorised into various workflows.

Responsibilities:

+ Review and Approve or deny connections within a review tool based on client Policy.

+ Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser’s company).

+ Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.

+ Read, understand and make decisions based on policy documents

+ Correspond with internal salespeople regarding any appeals filed.

+ Review non-objectionable content, create tasks, follow-up on open tickets

+ Provide feedback on trends identified in reviews.

+ General data entry related tasks.

+ Provide suggestions to improve the process and workflows

Required Experience

+ Familiar with and user of social media products

+ Excellent work pacing (time management) skills, able to work independently

+ Attention to detail is essential to ensure the quality of work execution

+ Able to work in multiple tools/web browser windows at one time

+ Motivated, takes initiative, high energy

+ Familiar with MS office (mainly excel) for updating progress

+ Candidates should have good search and navigating skills

+ Interpersonal Skills

+ Self-starter, can easily adapt to change (new content, changing policies)

+ Good problem solving

+ May be required to work on shift and Public holidays

+ Basic Mac experience

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Singapore,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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