What will you do

+ Customer Service activities related to service and repair requests from the customers over the phone or via e mail

+ Validation of contractual agreements related to Service and Repair process

+ Order management and returns management activities in SAP

+ Coordination of service and repair process with internal teams and spare parts vendors

+ Ensures resolution of queries within the contractual metrics

What do we expect

+ Very good English and German min. C1

+ Microsoft Office package knowledge Excel, Word, PowerPoint

+ Preferably experience in customer service

+ Experience in working with SAP would be an asset


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.