Application Analyst II-Duke Health Technology Solutions-Full Time-DHTS-Durham - Military Veterans

at Duke University and Duke University Health System

Durham, North Carolina


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Primary Role:

Provide consultation and assistance to users of radiology imaging information systems to include analyzing user requirements, testing applications, application problem resolution, training users, writing user documentation, and resolving user problems.



Essential Tasks/Responsibilities:


  • Function as an interface between the radiology clients and the health information systems divisions; provide day-to-day operational support for the production systems; coordinate application modifications that apply to multiple systems. Provide advanced application troubleshooting support to other members of the Image Management Team as necessary.


  • Analyze user computing needs and define functional specifications for software design and modifications to include interviewing users, observing current user environment, evaluating existing systems and applications, determining data input and output specifications and defining and documenting functional requirements for software design.


  • Write test plans and coordinate user and internal testing; resolve and re-test identified errors and problems. Participate and lead integration and application testing.


  • Develop the implementation and installation plans for user department; determine hardware requirements and coordinate installation.


  • Develop project plans and coordinate activities to track the completion and status of tasks associated with a given project.


  • Plan and teach user training sessions; make oral and written presentations to project teams and management. Write and update user documentation.


  • Assist with workflow redesign with Imaging Services.


  • Provide 24 x 7 on-call coverage for user support on a rotating basis.


  • Travel throughout all facilities within DUHS to assist with Radiology Imaging Information Systems as needed.


  • Ensure security of technology solutions:
    • Author, implement, execute, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance.
    • Design, implement, maintain, upgrade, and patch systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks.
    • Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality.
    • Research and remediate generic and system-specific vulnerabilities.


  • Perform other related duties incidental to the work described herein.





Required:  Bachelor’s degree in a health-related field or five years of clinical experience or an equivalent

combination of an undergraduate degree and experience.


Preferred:  Bachelor’s degree in Radiologic Technology or Informatics.




Special Competencies/Credentials:


Required:  Project Management skills, excellent analytical, verbal, and written skills, positive outlook. Strong computer skills; including the latest Microsoft operating systems and Microsoft Office suite of products.


Preferred:  PACS, Imaging modalities, RIS, Image Archive, DICOM image routing, and experience with a general knowledge of DICOM, HL7, and IHE standards.  Knowledge of Health Care Industry and related Health Care Applications preferred.





Minimum of 3 years operational experience in the areas of:
*Experience with design, implementation, and support of Windows operating systems
*Experience with supporting applications in virtualization strategies across multiple technologies/platforms
*Previous experience managing an enterprise system in a demanding environment
*Visage Radiology Viewer system/application experience desirable
*TeraRecon application experience desirable

*PowerShare application experience desirable

*Candelis DICOM Image router experience desirable

*Vendor-neutral Archive experience desirable

*EPIC experience desirable
*Understanding and experience with data flow between radiology information systems
*Previous experience in the healthcare profession with patient care/clinical applications/systems desirable
*Demonstrated ability to manage multiple tasks and projects performed by a diverse group of professionals


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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