Rancho Cucamonga, California

This position provides second-level technical support to customers, FSRs and other Service office staff. Technical support will include problem identification and problem resolution in the following areas: hardware, software, programming, applications and operations. The National Technical Support Specialist will be responsible for ownership and resolution for all Technical Support issues at the National level.

ESSENTIAL FUNCTIONS

  • Assist customers and FSRs with troubleshooting problems/issues, determining needs for installations and service work.
  • Responsibility and ownership for resolution of all National Technical Support issues.
  • Communicate to Regional Support any technical changes and improvements on products.
  • Act as a direct liaison to the factory to resolve technical issues.
  • Assist Regional offices with product training of FSRs through planned training session and fieldwork.
  • Assist the Parts Department on technical issues, stocking levels and new machine parts inventories.
  • Assist the Documentation Specialist with identification of customer’s documentation needs.
  • Achieve and maintain “expert” status on equipment and processes.
  • Assist in selling services to existing and potential customers. This includes support contracts, preventive maintenance and service on equipment not sold by Stiles.
  • Support and maintain expertise on software products developed by Stiles.

QUALIFICATIONS

  • 5 years progressive experience with CNC equipment
  • Bachelor’s Degree in Engineering or equivalent
  • Three years or more troubleshooting experience

SKILLS & ABILITIES

  • Proficient in MS office suite.
  • Excellent verbal and written communication skills

WORK ENVIRONMENT

  • Typical Office Environment
  • Travel by car and/or air

Rancho Cucamonga, California

For over 50 years, Stiles Machinery has been helping their customers succeed. More than the largest supplier of quality machinery, Stiles offers a Total Production Solutions approach to manufacturing, from equipment integration and financial services to education, service and parts.

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