Muncie, Indiana

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.


**Staff Management and Leadership**

+ Meet and exceed established location sales quotas

+ Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures

+ Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers

+ Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

**Market Share**

+ Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community

+ Analyze and be aware of competitor pricing

+ Plan and participate in community events designed to develop prospects and heighten awareness of the location

**Expense Management**

+ Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws

+ Approve all discounts offered to customers

+ Prepare reports that demonstrate compliance with financial controls

**Operations Support**

+ Maintain all marketing materials, training manuals, sales equipment and other sales supplies

+ Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies

+ Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public


+ Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure

+ Ensure compliance of sales practices with federal, state/provincial and local regulations



+ High school or equivalent

+ Bachelor’s degree preferred


+ Sales experience not required

+ Sales Counselor and sales supervisory experience preferred

+ Experience presenting, training, coaching and motivating salespeople and sales forces a plus


+ Valid state/province driver’s license with good driving record

+ Insurance license as required by state/province law and as prescribed by each state board

**Knowledge, Skills and Abilities**

+ Working knowledge of Windows-based PC environment and MS office applications

+ Knowledge of Customer Relationship Management systems a plus

+ Ability to maintain confidentiality

+ Ability to work beyond standard business hours when necessary to service customers

+ Ability to set goals for employees that are challenging but achievable

+ \#SCI

Postal Code: 47304

Category (Portal Searching): Sales

Job Location: US-IN - Muncie

**Req ID:** Req.100268

**Position Type:** Full time

**Who we are. What we do.**

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

_"SCI” refers to Service Corporation International and its affiliates._

**Equal Opportunity Employer, M/F/D/V**

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Muncie, Indiana

Who we are. What we do.

We’re more than North America’s largest single provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 25,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

Our Purpose

Service Corporation International is dedicated to compassionately supporting families at difficult times, celebrating the significance of lives that have been lived, and preserving memories that transcend generations, with dignity and honor.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

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