Mountain View, California

Workplace Experience Coordinator

Job ID

24492

Posted

15-Jul-2021

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Mountain View - California - United States of America

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

JOB SUMMARY

The Workplace Experience Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. With a primary role in reception, this role is at the forefront of delivering a positive office experience. As part of a "front-of-house" team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere for employees, colleagues, clients, interviewees and visitors. As an integral part of a large workplace experience team, this role supports employee-facing services on a modern campus built for employee productivity and wellness.

This position is responsible for administrative activities related to the call center and lobby needs of our client in their high-energy, state-of-the art workplace campuses located in the Bay Area, from San Bruno to San Jose. Functions of a coordinator range from answering a variety of product/service questions from customers, checking in guests, providing temporary badges, directing traffic, etc.




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides coordination and support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Call Center, Community Programs, Supported Employment, Pet Programs, and Workplace Onboarding.

Greets employees, clients and guests.

Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities, Security or Janitorial Team).

Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.

Curates and administers of the Host platform and client materials customized to meet to the full Host experience. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.

Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Provides support for Workplace Experience Services team as directed.

Assists in the completion of the Service Business Continuity plan.

Maintains relationships with vendors that provide services and goods to the office per requirements.

Travel 25% (Will need to travel anywhere from San Jose to San Bruno depending on business needs)

Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED required.

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

Complete at a satisfactory level all required and assigned HSE training.

Follow all activity policies and procedures, including all HSE related requirements at all times.

Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

Report any condition which you feel could result in an accident or injury and / or stop work if required.

Mountain View, California

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

We are in particular need of Building Maintenance Technicians and Maintenance Managers.  Folks that have current hands on experience with HVAC, refrigeration, plumbing, electrical, PLC’s, robotics, conveyor systems, carpentry, automation, controls and/or general maintenance.  And we need Managers that can direct these employees.  

We have job openings in many locations here in the US.  We offer a competitive salary and benefits including some matching 401K, vacation, etc.  All our jobs are full-time and permanent.  

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