Guest Services Ambassador

Job ID




Service line

GWS Segment

Role type


Areas of Interest



London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Guest Services Ambassador to join our team located in London.

The successful candidate will provide exceptional customer service to ensure the highest possible standards to our clients and customers. This role provides a professional and engaging first point of contact for the visitors, client and building occupants.

Role Summary:

•Assisting with welcoming of guests, visitors and staff into client's head office and ensuring the guest journey is seamless

•Guest registration

•Preparation of security passes and name badges for groups and events

•Manning the events registration desk as and when required

•Building a strong relationship with the clients

•Where required escorting VIP's to client facing meeting space

•Responsible for assisting clients when booking meeting room and events space in 5 Canada Square

•Working with the client's events team and Executive Assistants to ensure all ensure all necessary documentation is completed and obtained in a timely manner and host understands requirements

•Answering calls and emails relating to any events / client meeting

•Covering all Guest Services positions as and when required

•Knowledge, understanding and managing of the company's Facilities Management helpdesk system to ensure any open tickets are followed up with the correct service partner and escalated where required

Experience Required:

•Hold academic passes with at least GCSE Maths and English or equivalent

•High end customer service background

•IT Skills to achieve key tasks and give the business a sound reporting base

•Verbal communication skills

•A basic understanding of business and customer-facing environments

•Been a part of a high-performing customer services team

•Customer focus skills with a passion for customer service

•Service-minded willing to go the extra mile

•Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

•Self-motivated and ambitious

•Results/ task orientated, with attention to detail and accuracy

•Excellent time management and organisational skills

•Commitment to continuous improvement

•Ability to work as part of a team, as well as independently

•Calm manner, able to work under pressure and with changing demands and priorities

•Confidential and discrete approach

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.



CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at .

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