Atlanta, Georgia

POSITION PURPOSE
The Customer Intelligence team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations, and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analyses with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • 20% - Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
  • 20% - Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
  • 20% - Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
  • 20% - Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
  • 20% - Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives

NATURE AND SCOPE
Position reports to Sr Manager, Consumer Insights
This position has 0 direct reports

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:
No travel required
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • Experience working within a retail organization or corporate strategic planning group

  • Experience extracting data and generating insights from large transactional data sets (using SQL, R, Python, etc)

  • Familiarity with data mining & statistical methods (regression, factor analysis, clustering, etc)

  • Experience with creative data visualization techniques

Knowledge, Skills, Abilities and Competencies:
  • Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques 

  • Strong ability to produce board-level presentations and succinctly summarize approach & results 

  • Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership 

  • Excellent skills at using both Microsoft Excel and PowerPoint

Atlanta, Georgia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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