Schaumburg, Illinois

Overview

Responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority.
 
This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities

- Interacts with customers regularly to ensure accurate and timely billing.
- Reviews and validates pricing and terms of service agreements and purchase orders.
- Responsible for entering and updating service agreement billing and terms in custom operating system.
- Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor.
- Retrieves and enters meter reads; retrieves purchase orders for contract renewal.

Qualifications

PLEASE NOTE: As a federal government contractor, we comply with all applicable federal laws, regulations, orders and mandates.  As a result, the person performing this role must be fully vaccinated against COVID-19, unless the Company grants an exemption based on a disability/medical condition or sincerely held religious belief. 
 
 
Typically requires general education and/or vocational training but little to no experience.
- High school diploma or equivalent required, some college strongly preferred. 0 - 1 year of experience.
- Prior administration experience.
- Strong Microsoft Excel skills required along with effective analytical ability.
- ERP experience preferred.
- Ability to complete a high volume of data entry with robust problem-solving skills are necessary.
- Ability to work overtime required, especially at month end.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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Posting Tags

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Schaumburg, Illinois

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. To view the "EEO is the Law" poster, click here, and to view the supplement, click here. To read our Pay Transparency Statement, click here.


Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please contact our Talent Acquisition Department at CanonCareers@cusa.canon.com, which will route you to Canon’s Talent Acquisition Support Team.

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