Key Responsibilities

  1. Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.  Responsible for  product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues.
  2. Drives  Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.  
  3. Provides Alpha Site support of Engineering  specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
  4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
  5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.  Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
  6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  7. Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents at customer level.  Ensures field implementation.  
  8. Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers.  Enhances local team product technical knowledge by frequent knowledge transfer from  BU to the account.

Functional Knowledge

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services


  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions


  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

  • Communicates difficult concepts and negotiates with others to adopt a different point of view



Bachelor's Degree




Years of Experience:

7 - 10 Years

Work Experience:

Additional Information


Yes, 20% of the Time

Relocation Eligible:


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.


A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.



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