Dallas, Texas

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.

As a Help Desk Coordinator, you will handle inbound calls from McKesson customers utilizing McKesson systems, processes, and procedures. Calls are handled with accuracy while meeting departmental and individual performance goals. You will also handle escalated issues from Level 1 and customers support desks. You will integrate and practice McKesson Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

Key Responsibilities:

  • Triage, research and resolve Pharmacy application issues escalated from both internal and customer Level 1 Help Desks
  • Identify defects in the Pharmacy System based on issue investigation and functional specs review
  • In depth, cross functional application troubleshooting using database access tools, general research tools, functional requirements and defect tracking systems
  • Maintain updates with customers on all open issues per department standards.
  • Advanced PC, Windows, Network and Hardware troubleshooting
  • Enter all calls in the Call Tracking System with accuracy and well documented call notes
  • Communicate effectively with Internal and External customers

Minimum Requirements:

1 year customer service experience preferably in a call center.

6 months experience with object-oriented databases or Java programming.

Must be flexible to work any shift during operational hours of Monday - Friday 7:00am-10:00pm & Saturday 7:00am - 4:30pm

Additional Knowledge & Skills:
  • MS Office (Excel, Word, Outlook)
  • Background in object-oriented databases
  • Experience with Windows 7/10
  • Experience in Network diagnosing and troubleshooting
  • Application troubleshooting background
  • Organized and detail oriented
  • Initiative
  • Teamwork
  • Positive attitude
  • Excellent attendance record
  • Strong schedule adherence
  • Multitasking abilities
  • High levels of engagement
  • Time management skills
  • Knowledge of SAP preferred
  • Pharmacy Tech exp preferred
  • Bilingual differential for fluent Spanish speaking individuals

Career Level - IC-Professional - P2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

Dallas, Texas

Who We Are

We’re a pioneer in supply, health and IT solutions. Join us, and spark a chain reaction of events that add up to something huge: helping millions of people get more from their healthcare.

Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we’re helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you’re part of a team of passionate people working together to improve lives and advance healthcare.

Our Employees – Our Future

McKesson believes that superior performance – individual and team - that helps us drive innovations and solutions that promote better health for all should be recognized and rewarded. We believe our competitive compensation program helps to attract, retain and motivate a high-performance workforce, gives employees the opportunity to share in ownership of the company, and remains flexible enough to meet the different needs of our diverse employee population.

Find out more about our comprehensive benefits offerings that provide employees with the resources and tools they need to thrive both in their jobs and their everyday lives:

  • Health and wellness
  • Retirement benefits
  • Continued learning
  • Diversity and Inclusion

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