Job Role: Service Delivery Model (SDM) Manager

Location: London, Manchester, Newcastle, Edinburgh

Salary: Competitive salary and benefits

Career Level: Management Consulting Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

UK&I HR Transformation Consulting Services is a cross-industry capability, which is focused on developing and delivering market leading, innovative HR solutions to our clients. This practice is part of our UKI Talent and Organisation/Human Potential practice which leads on combining our HR Transformation and HR Technology consulting with programme leadership capabilities, change management, and leadership expertise, helping our clients to shape and deliver world-class colleague experience, HR services underpinned by digital enablement to unlock their human potential.

Accenture’s HR Transformation capability is a recognised market leader in HR Consulting. We have worked with our clients to create leading edge HR organizations, processes and practices that deliver measurable improvements in the performance of people and the organisation. Our HR professionals provide knowledge and experience that help today's companies blueprint their HR strategy, operating model and support the planning, design, and deployment activities required to achieve broad HR transformational changes across the enterprise. Accenture provides strong methods, tools, and accelerators founded in best in class thought leadership to help our client’s structure, launch, and implement these large-scale transformation programs which drives productivity, effectiveness and improves workforce performance.

We are growing our newly formed practice with ambitions to scale at pace and are looking for enthusiastic professionals to expand our HR capabilities and share our passion for innovative HR. As a group of practitioners, we work very closely with the world’s largest organisations which gives us a strong understanding of the challenges they face and how our strong ties in the wider Accenture community can support them.

In our team you will learn:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of HR experts, this could be the role for you. As part of our team, you'll be working with leading HR insights & thought leadership, cutting-edge HR digital options and will have the opportunity to develop a wide range of new skills on the job.

In this role you will:

+ Lead HR Consulting projects across HR function optimisation and HR led enterprise transformation including HR function maturity assessment, definition of the service delivery strategic vision, service delivery model and HR shared service organisation design, and implementation.

+ Design and develop innovative HR Service Delivery such as GBS/IBS, agile squads, intelligent functions enabled by technology. Thinking out-side the box balancing both creative and pragmatic approaches will be key

+ Lead service catalogue data collection, analysis, and definition to provide data driven insights, recommendations, and innovation to define and/or note service catalogue impact because of service delivery model changes.

+ Understand how a service delivery model can change and evolve from discrete shared services to intelligent service model

+ Design and develop transition stages of HR service delivery stages to transform from current service delivery model to target state.

+ Lead definition of service delivery model, including define/reshape existing channels, customer segment groups, operating model, HR information need and channels to serve customer segment groups

+ Challenge our clients to think differently in how HR can support the workforce of the future and agile enterprise.

+ Facilitate workshops or meetings to gather requirements, present and validate solutions options and test interpretation of client needs in an interactive manner using design thinking methodologies as appropriate.

+ Demonstrate excellent project management disciplines including development of detailed project plans, key quality deliverables and working and delivering to time constraints

+ Develop innovative HR service delivery thought leadership and assets to help re-define the role of HR for our clients.

+ Establish good working relationships and collaboration across Accenture, both multi-discipline consulting capabilities and business lines such as Agile, Future Skills, Digital and Operations.

We are looking for experience in the following skills:

+ Excellent understanding of latest HR trends, strategy, and operations value levers, how the role of HR is changing, and the digital enablers required to add value to an organisation.

+ Track record of design, define and implementation of the service delivery model, both globally across multiple geographies and variety of models (e.g. lean organisations, shared services/centres of excellence, talent led, and onshore/offshore).

+ Experience of solving business problems that take advantage of the latest technology solutions to enable a digitally driven business model such as HR cloud solutions, best of breeds technologies, Robotics, Artificial Intelligence, IoT, Analytics, or Portal & Social Collaboration.

+ Experience of working in an HR environment consisting of business partnering/relationship management with business leaders supported by shared services and areas of expertise.

+ Experience in one or more of the following: HR Transformation/Change and/or project management roles for service design model changes, restructures or ZBB programmes.

+ Strong consulting acumen by demonstrating excellent communication, facilitation, and data analysis skills to influence others.

+ Demonstrating solid insights and good judgement when solving business problems and defining a business case.

+ Experience of defining future metrics which measure the service delivery model blueprint

+ Showing ability to build trusted relationships, and manage stakeholders, both internally and externally to your organisation with clear ability to influence others.

+ Demonstrate continuously learning, and bring innovative, new thinking to the workplace.

Set yourself apart:

As a Manager, we expect that you:

+ Are forward thinking with a strong business acumen and ability to navigate the wider business context within our client organisation.

+ Are passionate for working in an entrepreneurial environment and working with constantly evolving technologies and agile methodologies.

+ Prioritise continuous development and self-guided learning, personally and your team.

+ Have the drive and determination to lead, coach and develop others and continuously share your knowledge with others.

+ Are open to autonomously operate in a global network & fast pace growth model and comfortable to set your own personal growth plan.

+ Are enthusiastic to extend and navigate networks in and outside of Accenture.

+ Are comfortable travelling and working away from home once Covid-19 restrictions are improved (Monday to Friday as required)

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 30/08/2022

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.