Edinburgh,

ServiceNow Technical ArchitectLocation: London, Manchester or EdinburghCompetitive Salary & Package (Dependent on Experience) Career Level: Consultant, Associate Manager or Manager (based on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a TeamYou'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

The ServiceNow Technical Architect Delivery Manager role encompasses the responsibilities of the ServiceNow Principal Consultant and in addition is expected to show ownership for the successful delivery of engagements through application of superior technical and commercial experience to advance the objectives of the Professional Services team.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Technical Architect, you will:

+ Act as a Subject Matter Expert (SME) lead for a specific ServiceNow technical specialty

+ Take the lead on building methodologies and sharing knowledge across the business

+ Require only broad direction while exercising wide latitude in determining objectives and approaches to critical assignments

+ Own any technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution

+ Be considered a go-to person for the core ServiceNow products

+ Demonstrate high level technical knowledge of competitive approaches and product

+ Augment the company’s body of knowledge by ownership and validation of best practice collateral generated by self and others in the form of technical papers or presentations to colleagues and contributing to community-based media

+ Assist the Engagement Manager by application of relevant commercial knowledge of services business issues

+ Work with the sales team to understand the solution that has been designed and the specific client requirements, to ensure a seamless handover between sales and delivery.

+ Ensure technical delivery is in line with the Statement of Work (SoW) scope agreed and highlight any potential changes to SoW scope to the Engagement Manager in a timely manner.

We are looking for experience in the following skills:

+ ServiceNow certification in System Administration, Implementation Specialist in ITSM, and at least 1 other Implementation Specialist certification

+ Strong Pre-sales experience, ITSM experience would be advantageous (Tool or business process). 

+ Exhibits prior and current technical expertise in web technology and the ability to learn new technology. 

+ Understanding of and experience selling to enterprise IT architecture. 

+ Background in ITIL, Service Management, Asset Management, IT Management. 

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

What’s in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

About AccentureAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/08/2021Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Edinburgh,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.