Do you enjoy developing and leading training programs for employees? Do you like to helps individuals and groups develop skills and knowledge, creates training manuals, presents in-person training sessions, monitors training for effectiveness?

As an Accenture ServiceNow Academy Program Lead for Central and Eastern Europe, you will be responsible to develop/grow ServiceNow Academy Team in Central and Eastern Europe. You will cooperate with various internal stakeholders and reflect ServiceNow market situation as well as support and design ServiceNow trainings needs. You will utilize your existing Service Management / ServiceNow and market knowledge to further develop your ServiceNow Academy team.

Accenture is ServiceNow’s largest professional services partner with over 15.000+ resources globally. Accenture ServiceNow Global Practice is responsible to build, sell and deliver solutions that are based on ServiceNow products (ITxM, Security, HR, Customer Service and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution and its long-term maintenance/management (Application Management Services).

Key Responsibilities:

+ Manage the design effective ServiceNow training programmes, produce training materials (including lesson plans, risk assessments and evaluations) for bespoke ServiceNow courses and manage training delivery

+ Establish strategic relationships at a senior-level and with the faculty team to effectively deliver the ServiceNow course

+ Manage delivery-level issues, escalating to the Project Manager and supplier as necessary

+ Lead and manage a team of specialists as well as a team of instructors

+ Provide strategic advice on developing organisational ServiceNow training capabilities

+ Monitor, evaluate and review the progress of learners and the effectiveness of training delivered through evaluation

+ Manage costs for all programmes, productions, and publications in order to report to organisation leadership regarding a return on investment

+ Maintain records of all training delivered at various levels for the client and internal reporting

+ Lead on lessons learned and planning for future phases

+ Assisting with development of related courses and wider advice to leadership

This is what you already have:

+ University or equivalent degree in an IT-related field.

+ Strong communication, presentation and technical writing skills.

+ Strong project management skills with ability to facilitate programmes

+ Working experience in agile software development environment (Scrum/Kanban).

+ Self-motivation and ability to work in self-organized teams.

+ Working proficiency in English.

We offer:

+ Home working possibility

+ Benefits packages

+ Training package(s) on various ServiceNow and/or Service Mangement areas and possibility to gain certification(s)

+ International teams and multilingual environment

+ Access to the latest high-tech solutions and opportunity to specialize in other technologies

+ Ability to learn from the best IT experts on the market

+ Travelling (optional)


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.