San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

People’s relationship with their money runs high with emotion. Too little money and anxiety creeps in, too much money and confusion presents itself on how to protect it. We believe we can temper some of these highs and lows by creating honest, simple and human digital experiences for our 30+ million consumer, small business customers and team members. Join us and have a positive impact on the financial lives of your friends, family and neighbors.

The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy and operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

The Senior Design Manager leads, guides, and grows a team responsible for a set of products in a program of work, and, in partnership with Product Management and Engineering Peers, oversees multiple value streams to deliver a great customer experience. 

Success comes from understanding the customer and business needs, strong collaboration with your peers, driving proven product development practices, providing guidance and coaching for the team, and ensuring high quality, leading to shipping delightful and empowering product experiences.

About You

  • You have experience leading a team with proven success in delivering great experiences that cross mobile, web, and beyond. 
  • You have experience as a multifaceted practitioner with proven success delivering great experiences that cross mobile, web, and beyond. You have expertise in 1 and strengths in 2 or more key areas: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research.
  • You apply user-centered practices and other problem-solving skills not just to delivering quality experiences, but to informing the strategy driving the product decisions. 
  • You freely move between big-picture thinking and detail orientation without getting lost. 
  • You articulate robust design rationales to peers, executives, and stakeholders.
  • You have connected with groups outside your department to get traction on larger problems. 
  • You have moved beyond hands-on design work to focusing on getting the most out of design teams, through strong coaching of the teams themselves, and productive peer relationships across product development. 
  • You coordinate effort within your team and across product development, tying them together in service of the product experience. 

Responsibilities

  • Leading the design of sites or applications, in partnership with your cross-functional peers and the larger design team, in the one of the following areas: online and mobile banking, payments, financial education, and onboarding
  • Develop and articulate the user-centered methods and approaches for framing and solving design problems.
  • Uphold quality of the output by working with designers and product owners to review and critique the details of the design deliverables and user stories, posing questions and resolving ambiguities.
  • Overseeing the creation of common design deliverables including: Research Insights, Flows, Wireframes, Design Specifications, Prototypes and Content Decks.
  • Participate in the creation of strategic design deliverables, including: research insights, strategy decks, customer journeys, visions of future experiences. 
  • Providing mentorship and other guidance to help designers deliver their best work. 
  • Partnering closely with leadership across product development to drive alignment on customer and business goals, developing a program of work to achieve those goals, focusing efforts of the team on what really matters, and manage expectations about design deliverables, and shipping the ultimate experience.
  • Working with designers across scrum teams to estimate and scope design work; keep designers accountable for delivering work in a timely fashion. 
  • Working with product development leadership peers to identify the ‘big rocks’ to tackle and working with scrum teams to break these big rocks down into manageable work efforts. 
  • Active involvement in recruiting for their team, and concerted effort in retaining top talent.
  • Support the professional development of team members through mentorship, coaching, and connecting them with resources.

Required locations for this position are either 401 S Tryon St., Charlotte, NC, 525 Market St, San Francisco, CA. Relocation assistance is not available for this position. This position will work remotely until COVID restrictions are lifted.

As an Employee Manager,

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: 



    Required Qualifications

    • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
    • 4+ years of leadership experience



    Desired Qualifications

    • Financial services industry experience
    • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
    • Excellent verbal, written, and interpersonal communication skills
    • Outstanding problem solving and decision making skills
    • Strong presentation skills



    Other Desired Qualifications
    • 6+ years’ experience producing mobile and web products that lead to measurable business / customer impact
    • Of the following skills, demonstrated mastery/expertise in 1, and strength in 2 more: Information Architecture, Interaction Design, Visual Design, Content Strategy, and User Research
    • Experience leading a program of work across multiple teams through the full product development cycle (discovery, concepts, prototypes, specs)
    • Ability to consistently articulate a strong design rationale; storytelling skills that compel stakeholders; connect design decisions to broader strategic and business decisions; comfort presenting to all levels of seniority
    • Experience working in a complex, regulated environment and managing through legal/compliance issues
    • Experience leading with user-centered design approaches, principles, and methodology
    • Experience managing creative design efforts in a complex environment




    Street Address

    CA-SF-Financial District: 525 Market St - San Francisco, CA
    NC-Charlotte: 401 S Tryon St - Charlotte, NC



    Disclaimer

      All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

      Relevant military experience is considered for veterans and transitioning service men and women.
      Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



    Benefits Summary

    Benefits
     

    Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

    San Francisco, California

    At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

    We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

    As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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