San Antonio, Texas

DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Laughlin AFB, TX. The selected candidate will join DSA's G/TIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Education and Training Command (AETC). Position may require weekend and nighttime hours (<5% time).

Customer Support: Provide Tier 1 product support for G/TIMS users: timely response to resolve user requests via in-person, email, phone or other methods, train users in current or upcoming new functionality, and assist on-site team with activities that resolve user issues (i.e. troubleshooting). Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities. Service Desk personnel are responsible for initial entry and updating of work tickets (in Jira).Technical Requirements: Assist with loading and configuring G/TIMS client application on user workstations. Assist in deploying software releases, upgrades and patches. Perform software testing of G/TIMS system.

Required Skills/Experience
- G/TIMS operational experience
- Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, Client or similar Service e.g. Marines, Army, Navy
- Service Desk experience (customer contact experience)

Desired Skills/Experience
Current Knowledge of G/TIMS program
Current Knowledge of Air Force Network environments
ITIL certification (Foundation, Service Operations)
HDI certification

CompTIA Security + (Required)

Salary and Benefits include but not limited to:
  • The hours for this role are Full-time, Regular - Start and End times are dependent on customer requirements
  • Leave benefits include Paid holidays, Vacation, Sick and Bereavement
  • Retirement benefits include 401K with 20% match to employee contribution, and Employee Stock Ownership Shares provided by DSA.
  • Insurance benefits include customizable Medical, Dental, Health, Company Paid Life and Disability Insurance, Health savings, Vision and Domestic Partner Coverage
  • Miscellaneous benefits include Tuition assistance and Technical 100% Paid Training and Family Tuition Assistance.
Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company: every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone. DSA's leadership and training programs help employees better manage their projects, inspire coworkers and customers and reinforce DSA'sguiding principlessince 1963.

We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSAemployees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K.DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status; race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please emailHR @dsainc.comor call 1-877-422-4372.

DSA recognizes that the global spread of COVID-19 is a challenging time for everyone. Our #1 priority is the health and safety of our workforce, guests and candidates, and we provide the necessary supplies to maintain safety in the work place. Due to the current situation surrounding COVID-19, our response time and scheduling of interviews may increase. DSA is looking to fill various positions despite the COVID-19 and are managing our workforce within the compliance of all state requirements.
#DSA209

San Antonio, Texas

Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing business driven Information Technology and Consulting solutions and services for over 45 years. As a long time partner of the U.S. military, DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives.

Since its inception, DSA has played an important role in supporting the U.S. Warfighter. DSA partnered with the U.S. Department of Defense (DoD) to provide a secure and reliable messaging system for America's fighting forces and our allies. DSA engineers developed the world's first packet switch in the 1960's and helped pioneer the use of electronic messages for the DoD. These innovative solutions helped U.S. fighting forces command, control and communicate on the battlefield in Vietnam, and in Operations Desert Storm and Iraqi Freedom. Today, DSA tests and evaluates technologies supporting the next-generation Defense Message System. As we've grown, our people have successfully translated our DoD experience to a broad range of Federal agencies and commercial enterprises. Today, in addition to our efforts with the U.S. Army, Defense Information Systems Agency, and the U.S. Air Force, DSA continues to successfully demonstrate our disciplined approach to mission-critical projects to customers like the Department of Homeland Security, the Department of Energy, and government health IT organizations, enabling our clients to meet agency-specific goals and needs.

 

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