Jacksonville, Florida

Position Overview

Job Title: Exchange SME/Operations Specialist

Corporate Title: Assistant Vice President

Location: Jacksonville, FL


The Exchange SME/Operations Specialist will join the electronic product code (EPC) service operations team. You and the team are responsible for the day-to-day support of the end user's platform for the Bank's global email, productivity, and collaboration environment. In addition, you and the team will work closely with the other platform towers such as mobility, desktop, voice systems, unified communications, and audio visual. You will oversee the daily operation and maintenance of the EPC infrastructure. Your main tasks will include analyzing issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements and automation within the environment, and running reports and attending meetings.

What We Offer You:
  • We offer competitive health and wellness benefits, empowering you to value life in and out of the office
  • Active engagement with the local community through Deutsche Bank's specialized employee groups
  • An environment that encourages networking and collaboration across functions and businesses

Hear from our people and look inside our office: DB@The Muse

Your Key Responsibilities:
  • Management and support of the Exchange environment to include both vendor and on premise
  • Tracking the implementation of resolution tasks, collecting, interpreting, and responding to changes in production data, and providing regular reporting to management
  • Proactively engaging major incident management and maintaining effective communication with stakeholders during downtime events
  • Providing input and contributing to all product or service-related audits
  • Producing process documentation and knowledge base articles to include "how to" guides
  • Implementing new initiatives and acting as coordination point for projects, taking ownership where necessary to ensure successful transition into production

Your Skills and Experience:
  • Relevant work experience to include working with Exchange and related infrastructure as L2/L3 and familiarity with Exchange, Agile, and SDLC tools and processes
  • Previous experience working in an email service environment and hands on experience with Exchange server patching
  • Working knowledge of IT applications, network infrastructure technology, and the application of security components and corresponding interfaces
  • Proven experience TCIP/IP networking, PowerShell, and troubleshooting with Exchange Online in Office 365

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about diversity and inclusion.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: \"EEO is the Law poster\" and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.

Jacksonville, Florida

Our vision

We aspire to be the leading client-centric global universal bank

We serve shareholders best by putting our clients first and by building a global network of balanced businesses underpinned by strong capital and liquidity.

We value our German roots and remain dedicated to our global presence.

We commit to a culture that aligns risks and rewards, attracts and develops talented individuals, fosters teamwork and partnership and is sensitive to the society in which we operate.

Our values and beliefs


  • We live by the highest standards of integrity in everything we say and do
  • We will do what is right – not just what is allowed
  • We communicate openly; we invite, provide and respect challenging views

Sustainable Performance

  • We drive value for shareholders by putting long-term success over short-term gain
  • We encourage entrepreneurial spirit which responsibly balances risk and returns
  • We pursue lasting performance by developing, nurturing and investing in the best talent and by managing based on merit

Client Centricity

  • We earn our clients’ trust by placing them at the core of our organization
  • We deliver true value by understanding and serving our clients’ needs best
  • We strive to pursue mutually beneficial client relationships in which the value created is shared fairly


  • We foster innovation by valuing intellectual curiosity in our people
  • We enable our clients’ success by constantly seeking suitable solutions to their problems
  • We continuously improve our processes and platforms by embracing new and better ways of doing things


  • We protect the firm’s resources by always thinking and acting like owners
  • We live by the rules and hold ourselves accountable to deliver on our promises – no excuses
  • We achieve operational excellence by striving to ‘get it right the first time’


  • We build diverse teams to generate better ideas and reach more balanced decisions
  • We put the common goals of the firm before ‘silo’ loyalty by trusting, respecting and working with each other
  • We act as responsible partners with all our stakeholders and regulators, and in serving the wider interests of society

Our brand

Deutsche is clear: we are here to perform – in business and beyond. We do this with a unique mix of passion and precision. This measured approach gives us the confidence to enable agile minds to look beyond the obvious, gaining advantage for everyone we work with.

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