Scottsdale, Arizona

Job Description
In this Business Analyst role you will be supporting the Member Services Reporting Teams by serving as a liaison between the Member Services Operations business community and the Member Services Reporting team. You will be responsible for providing technical reporting and file creation solutions to meet business needs, as well as assisting with process redesign and documentation for new reporting technologies.

As a Business Analyst, you will identify and plan Member Services business and operational tasks, as well as the scope, constraints, and dependencies of the tasks. In this role, you will be handling end-to-end requirements ownership associated with projects and project planning for the Member Services area. This includes reviewing test plans, results, and the resolution of test incidents. The Business Analyst is responsible for overseeing, driving, organizing, documenting, reporting and ensuring urgent resolution of cases supported by the Member Services Reporting Team.

1. Creating, maintaining and managing project plans/schedules, creating process flow documentation, ensuring efficiency in planned tasks and resource assignments.
2. Working with Technology and Business teams, as well as the relevant functional managers to ensure projects adhere to the project scope and to the Member Services development standards.
3. Analyzing parameters including costs, time-lines, technical functions, benefits and risks of projects, ad-hoc request and overall reporting quality Identifying ways to improve request planning, execution, communication and monitoring processes
4. Experience identifying and driving process improvement initiatives with business owners to address and resolve project risks or issues.
5. An ideal candidate has the ability to lead projects, analyze complex database tables and files, and define and provide assistance to resolve reporting issues.

Required Qualifications
1. 3+ years of related Business Analyst experience working within a Reporting Team Development environment or a portfolio team business environment, managing projects, ad-hoc request and issues.
2. 2+ years experience within an operational department in a PBM environment
3. Experience creating process flow documentation
4. Innovative consultant mindset.
5. Strong understanding of database concepts.
6. Experience identifying and driving process improvement initiatives
7. Experience with business process improvement, project management and quality practices.
8. Ability to prioritize and meet deadlines with tight timeframes.
9. 1+ years of Microsoft Office experience, particularly Word, Access, Visio, and Excel

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
1. Excellent interpersonal and communication skills. Must be able to communicate cross functionality and build relationships.
2. Software Development Life Cycle process experience and knowledge to insure the delivery of a quality reporting application with the appropriate documentations and on-going support.
3. Ability to be a mentor to less experienced Business Analyst and team members to drive compliance for best practices, methods, standards and processes.
4. Have a basic understanding when it comes to Microsoft SQL Server, Microsoft SQL Server Integration Services (SSIS), and Microsoft SQL Server Reporting Services (SSRS).
5. Experience with business intelligence software such as Cognos, Crystal, Business Objects, or Tableau.

Bachelor Degree or equivalent experience

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Scottsdale, Arizona

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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