Manila,

- Write, edit, and publish internal communications or announcements for Google support agents - Clarify announcement details with Product Support Managers and other product SMEs - Stage announcements in client’s proprietary agent communications tool - Review content for accuracy and adherence to editorial guidelines and quality - Manage announcements for multiple products, ensuring publishing target dates are met

- Bachelor’s Degree in Journalism/Communications or any BA/BS degree or equivalent practical experience - At least 1-3 years of professional working experience - Excellent written and verbal English communication skills - Ability to translate complex technical ideas into easy concepts for any user to understand - Extraordinary attention to detail - Ability to work in a fast-paced environment full of ambiguity and tight deadlines - Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities - Experience in customer service or technical support is a huge plus - Experience writing support content (help articles, email templates, etc.) for a global audience - Experience working in a content or knowledge management system (CMS/KMS) - Working knowledge of Google Docs - Tech savvy with good orientation for early technology adoption

Manila,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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