Greensboro, North Carolina

Learning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research, and administrative operational environment for the students, faculty, and staff of  UNCG . In support of this mission, provides the following services: 

• Consulting, implementation, management, training, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies • Reliable internal and external  ITS  communication services, including web/mobile application development and support • Computer hardware and peripheral device support and installation • Training, consultation, and direct client assistance for use of technology at  UNCG • Participation in campus-wide initiatives to assess and meet university information technology needs  • Support of  UTLC  and  TIO  initiatives Minimum Qualifications: 

Entry-level with Masters; or Bachelors and 0 to 2 yrs experience; or equivalent education and experience.

Preferred Qualifications: 

• Experience (typically 1 –3 years) providing technical support in an information technology environment, and with using a support ticketing system.  • Experience working on cross-functional teams.  • A proven track record in helping support enterprise-level technology projects or services.  • Strong interpersonal, verbal, and written communication skills; the ability to explain computing concepts to non-technical staff.  • Experience using a systematic approach to troubleshoot and resolve customer problems.  • Experience with Instructional Design in an institution of higher learning would be a plus.  • Direct experience with Canvas (or equivalent Learning Management Systems), Panopto, Zoom, Augmented and Virtual Reality, iClicker, and/or ShareLink (or other screen sharing technologies) would also be a plus.  • Experience offering workshops or instructional training is preferred

Greensboro, North Carolina

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