Palmdale, California

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.

Northrop Grumman Enterprise Services is seeking a qualified Desktop PC Tech for a classified government program at our Palmdale, CA site. The selected candidate will perform the following duties on a day to day basis in support of the program:

Provide technical support for computers and associated networks; install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, connectors, and network equipment such as servers, modems, and multiplexers.

Connect personal computers and terminals to existing data networks; perform basic PC setups.

Instruct and assist users in the use of personal computers and networks; investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases; maintain trouble logs.

Complete paperwork and other tasks needed to satisfy Security requirements; follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software; work with Security to remediate classified data spillage incidents.

Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.

Review the trouble ticket queue to identify issues that need to be addressed; work through the ticket queue without intervening management direction (self-motivated); resolve tickets within established SLAs; raise issues that require management attention or involvement.

Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.

Perform basic PC, PBX, and network software programming.

Work with system administrators and other staff to resolve support issues, escalating where appropriate.

Participate in new installations, testing, and special projects as needed.

Spend significant portions of the day away from the desk supporting users and moving equipment.

Exhibit good communication skills, an energetic approach, and patience with customers.

Basic Qualifications:

High school diploma or equivalent and 2 years of additional education and/or work experience.

Current Security + CE or ability to obtain within 3 months of hire date.

Active DoD Secret clearance adjudicated within the last 5 years.

Ability to maintain an active clearance.

Ability to be cleared to special access programs.

Ability to lift equipment weighing up to 40 pounds.

Ability to work after hours and weekends.

Proficiency in Microsoft products such as Windows Desktop OS, and Office Product Suite.

Experience in Active Directory configuring user and computer accounts.

Preferred Qualifications:

Bachelor's of Science or other technical based degree.

DoD Top Secret security clearance.

CompTIA A+ or Network+ certification.

Proficiency in remote administration and troubleshooting of desktop PCs, Visio, and PowerShell.

Experience with zero and/or thin client devices.

Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).

Experience supporting VMware VDI (Virtual Desktop Infrastructure).

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Palmdale, California

Become part of a team at the forefront of technology and the frontline of defense when you start Defining Possible with Northrop Grumman. We currently have opportunities across the world for those ready to solve our toughest challenges on land, sea, air, space and cyberspace.

With Northrop Grumman, you’ll be joining a culture where your voice is heard and contributions are valued. Launch your career and join the over 17,000 veterans pushing past possible every day to create and deliver the most advanced systems that connect and protect our world.  Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will allow you to work together with people from many backgrounds, personal passions and disciplines.

© 2020 Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO.

Similar jobs