Harper Woods, Michigan

**Job Summary:**

The Customer Insights Senior Analyst will own customer insights projects for a specific business area(s) such as Customer Experience Design, Digital, Pro, or Store Operations.

**Key Responsibilities:**

• Works with manager to partner with key business stakeholders on strategic Lowe’s initiatives, translating business needs into research plans, so that the customers is at the center of decision making.

• Owns key areas for insights (e.g. merchandising, marketing, Pro), proactively looking for customer insights that solve key challenges.

• Works with manager on research design and execution. Uses advanced research statistics for in-depth data analysis and customer models and summarizes key insights from the analytics, with manager guidance.

• Uses principles of research and statistics of methodology, with limited guidance.

• With some manager direction, integrates insights from multiple projects into more strategic insights to grow the Lowe’s business. Shares business recommendations with Directors and VPs.

• Partner with suppliers to bring in best-in-class research techniques.

**Required Qualifications:**

• Bachelor’s degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative, or related field

• 3 years’ experience in market research field

• 3 years’ experience working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

• 2 years’ experience with proven business impact

• Proven ability to integrate multiple data points to bring powerful insights to the business

• Experience with Microsoft Office Tools (e.g. Word, PowerPoint, Excel)

**Preferred Qualifications:**

• Master’s degree in a related field (e.g. Master's in Marketing Research)

• Experience working in a retail environment

• Concentration in relevant area (Psychology, Market Research, Statistics)

**About Lowe’s:**

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

**About Lowe’s in the Community:**

As a FORTUNE ® 50 home improvement company, Lowe’s is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe’s associates donate their time and expertise through the Lowe’s Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia (https://twitter.com/LowesMedia) on Twitter.

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Harper Woods, Michigan

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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