Boulder, Colorado

Senior Rental Representative (**Job Number:** 2110706 )

**Position Summary:**

At our Boulder branch, a Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

Click below to see what makes Penske great!

https://www.youtube.com/watch?v=2gNxP04N06o

**Major Responsibilities:**

* Compute charges for merchandise or services and receive payments.

* Prepare merchandise for display, or for purchase or rental.

* Recommend and provide advice on a wide variety of products and services.

* Answer telephones to provide information and receive orders.

* Greet customers and discuss the type, quality and quantity of merchandise sought for rental.

* Keep records of transactions, and of the number of customers entering an establishment.

* Prepare rental forms, obtaining customer signature and other information, such as required licenses.

* Inspect and adjust rental items to meet needs of customer.

* Explain rental fees, policies and procedures.

* Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

* Check to ensure that appropriate changes were made to resolve customers' problems.

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

* Refer unresolved customer grievances to designated departments for further investigation.

* Determine charges for services requested, collect deposits or payments, or arrange for billing.

* Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

* Other projects and tasks as assigned by supervisor

**Schedule:** Must be able to work days, as well as weekends and holidays as necessary

**Qualifications:**

* At least 1 year of customer service experience required

* Sales experience (retail, consumer, B2B) preferred

* High School diploma or equivalent required

* Some college or Bachelors degree preferred

* Ability to work at least one day on weekend required

* Basic computer skills including Microsoft Word, Excel, Outlook required

* Customer service skills, dealing with people, flexibility, phone skills, team player

* Valid drivers license required

* Regular, predictable, full attendance is an essential function of the job

* Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

**Physical Requirements:**

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

**About Penske Truck Leasing**

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

**Salary:** $18.00 - $20.00/hour

**Benefits:** Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/

**Work Locations** :

2560 49th St

2560 49th St

Boulder, CO 80301

**Primary Location** : United States-Colorado-Boulder

**Job** : Sales/Customer Service

**Penske (Oracle) Job Name:** : PTL.Senior Rental Representative

**Req ID:** 2110706

Boulder, Colorado

Founded in 1969, Penske Transportation Solutions is an $8 billion transportation and logistics industry leader that employs more than 36,000 associates at more than 1,100 locations worldwide. Whether it’s truck leasing, truck rental or logistics services, we have our customers’ backs. Penske Truck Leasing operates and maintains more than 326,000 vehicles, and provides full-service truck leasing, commercial and consumer truck rentals, and truck maintenance programs for commercial fleets large and small. Penske Logistics provides supply chain management and logistics services to leading companies around the world. Simply put, Penske moves lives and businesses forward.

 

Here, we support our country’s servicemen and women by offering a military discount on truck rentals at more than 2,400 convenient locations. But, it doesn’t stop there. We realize America’s veterans possess the unique skills and strong work ethic that lead to success. That’s why we make it our mission to hire thousands of veterans for the amazing career opportunities we offer. Consider a career with us. We’re always looking for veterans, like you, to join our team in a variety of roles, including as diesel technicians where you’ll use today’s cutting-edge technologies to take care of our customers – from individual consumers to some of the world’s leading companies. That’s not all. You could also join our team as a professional truck driver, fleet maintenance supervisor, operations management, as well as in logistics and supply chain operations. We’re proud of our commitment to hiring veterans and active Guard and Reserve personnel, and have received numerous awards for our support. Apply today at https://penske.jobs/veterans/

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