Service Now Analyst

Job Description:

This position is part of the Global HR Technology Team with specific responsibility for supporting and advancing Arrow’s usage of various technology solutions.  This position reports to the HR Technology Systems Manager.

What You'll Be Doing

  • Provide integration and related workflow solutions within the guidelines of the HR Technology's request procedures.
  • Follow the standards and best practices established for the HR Technology process.
  • Participates in needs assessments: analyzes current data and identifies opportunities for improved system functionality and accuracy
  • Performs testing on HR Technology releases.
  • Architects, builds and tests ServiceNow solutions.
  • Ability to work on multiple parallel projects using organizational and time management techniques to successfully complete tasks in a timely manner.
  • Answers all inquiries in a timely basis.
  • Suggest improvements and proactively addresses issues.
  • Demonstrates knowledge about the technology and participates in training and development activities to keep abreast of current trends and practices.
  • Follows quality standards for own work.
  • Completes assigned tasks in prescribed timelines consistent with deliverables and asks for support and direction as appropriate.

What We're Looking For

  • Minimum 4 years experience in ServiceNow development with Bachelor’s degree or 3 years experience in ServiceNow development with advanced degree.
  • 3+ years experience in ServiceNow (building of, maintenance)
  • Experience in ServiceNow HR Case Management module
  • Experience building software integrations in a SAAS environment
  • Experience participating in technical and cross functional projects
  • Experience implementing Workday, PeopleSoft, SAP, Oracle, ServiceNow or similar applications
  • Direct programming experience with JavaScript
  • Ability to prioritize multiple tasks while responding with a sense of urgency to immediate needs
  • Participates as part of a team
  • Highly analytical, with strong problem solving and organizational skills
  • Excellent written and verbal skills

Even Better if You Have

  • Prefer professional experience developing OOP languages, such as Python, .NET, and Ruby
  • Experience in the following ServiceNow Modules:
  • ServiceNow IT Service Management
  • ServiceNow IT Operations Management
  • ServiceNow IT Business Management
  • ServiceNow Security

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at

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IN-Bangalore, India (Shankaranarayana Bldg)

Time Type:

Full time

Job Category:

Human Resources


For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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