Senior Manager, Product Management - Consumer Data Management Solutions - Military Veterans

at Lowe's Companies, Inc.

Charlotte, North Carolina

**Job Summary:**

The Senior Manager, Product Management leads a product team (typically 3-8 Product Managers or Associate Product Managers) responsible for a specific product or set of products. This role works with a high level of autonomy and discretion. Responsibilities include leading the team's research and product development efforts as well as implementation and execution of the product strategy. In addition, this role manages the various stakeholders and removes barriers for the team. Although this role manages a team and its work on a set of products, the individual in this role also typically has responsibility for his/her own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility. This individual manages people which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members.

**Key Responsibilities:**

• Defines multiple products across a product group and identifies gaps and customer needs by creating vision, strategy and requirements documents for product(s); utilizing available studies (market research, internal) and competitive analysis to identify customer needs; performing experiments to uncover additional customer value; and partnering with the business to define product roadmaps and to establish the product vision

• Develops and manages the product roadmap, demonstrating expertise at the product group level, building partnerships with relevant stakeholder teams, and making trade-off decisions for multiple products in a product group

• Leads the product planning process across a product group by overseeing the development of requirements documents (user stories with acceptance criteria, use cases) for products or product releases; working closely with UX to oversee the design of the user experience across the product group; monitoring release goals, prioritization, implementation, and iteration plans for a product group; and resolving problems that are escalated

• Leads the development process by reviewing demos with the technology team and validating acceptance criteria for all products in the product group; and reviewing the development work and resolving escalated issues and bugs at a product group level

• Leads product group launch by working with relevant stakeholders to develop launch and go-to-market plans of the product group, reviewing and resolving issues and blockers in partnership with team members that may delay the launch or impede the success of a product group

• Manages scaled launches, sometimes of multiple complex products, in collaboration with leadership

• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration; contributes to post-launch reviews and drives incorporation of feedback in future product releases

• Represents team in product group-level discussions with internal and external stakeholders; uses data analysis to address complex and ambiguous problems that often involve multiple stakeholder teams and span across products in a product group

• Works with relevant internal and external stakeholders to identify and prioritize product group-level customer issues and customer experience gaps; uses findings to determine short and medium-term risk and opportunities for the product group and drive further customer adoption

• Defines processes for team to effectively track development work and triage bugs of assigned products in product group

• Partners with relevant stakeholders and leads the development of launch and go-to-market plans of assigned products in product group

• Identifies issues and blockers that may delay the launch or impede the success of products in product group, communicates to leadership, and presents alternatives and recommendation to resolve

• Owns post-launch reviews, metrics and customer feedback, and incorporates learning into future launch and go-to-market plans; compiles learnings and best-practices and shares with other teams within the enterprise

• Engages with stakeholders and customers to determine product issues in the market to inform product roadmaps in product group

• Represents team in product group level discussions with internal and external stakeholders, and in strategic roadmap discussions with leadership

**Minimum Qualifications:**

• Bachelor's degree in Business, Marketing, Engineering, Communications, or related field

• 8 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing

• 4 years of experience in product and/or experience management

• 5 years of strategy and delivery experience in executing world-class digital products and/or experiences

• 4 years of experience in translating business strategy into specific product features

• 3 years of experience leading project or technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching and mentoring to team members

• 4 years of experience working with technology and user experience teams to define, scope and prioritize product requirements

• 3 years of demonstrated delivery of business results

• 3 years of experience in an agile software environment

• Demonstrated experience working cross-functionally in a large organization

• Demonstrated experience working closely with senior leadership

**Preferred Qualifications:**

• Master's degree in Business Administration or similar advanced degree

• 2 years of experience leading the digital product roadmap

• Prior leadership with a top 25 omni-channel retailer

• 2 years managing operational and/or project financial budgets

• Strong financial acumen

• CSPO Certification

• Experience collaborating closely with senior leadership

• Experience providing guidance and direction to cross-functional resources

• 2 years of leadership experience with direct report responsibility

**About Lowe’s:**

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com .

Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Charlotte, North Carolina

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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