Harrisburg, Pennsylvania

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY** **_(Summarizes the major purpose and primary responsibilities)_**

This job functions as the initial point of customer contact in the Retail Store with duties as follows: Greeting customers when they enter the store or call on the phone, gathering appropriate information from each customer, scheduling meetings, keeping the meeting calendar organized, managing daily store process and flow, handling basic customer service inquiries and supporting the retail store staff as needed. This position requires a basic knowledge of Highmark products, systems, and resources used in stores, including a basic knowledge of any necessary Highmark or Highmark-owned ancillary products.

**ESSENTIAL RESPONSIBILITIES** _(Describes the critical tasks, duties and responsibilities of the position.)_

+ Play a key role in the Sales Process of the Retail Stores by greeting all customers who enter the store in an open and friendly manner, engaging customers to determine their individual needs to better assist and expedite the consultation and sales process, interacting with a diverse customer base and addressing the needs of each individual customer appropriately, managing the overall traffic flow in-store while using tact and skill to deliver the highest level of customer care and service, managing daily inter-staff communications regarding pre-scheduled appointments, walk-in appointments, in-store event reservations and additional in-store activities.

+ Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence, SOP adherence, opening and closing responsibilities. Handle any appropriate Customer Service inquiries.

+ Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.

+ Monitor customer feedback and report all pertinent feedback to the Store Lead.

+ Other duties as assigned.

**REQUIRED EDUCATION**

High School Diploma/GED-

**_Substitutions_** _(Acceptable substitutions in lieu of a degree 1 ½ years’ experience = 1 year college)_

**PREFERRED EDUCATION**

Business Administration

**EXPERIENCE**

**_Minimum:_** _This section refers to the minimum years and type of applicable experience needed to perform the job. Minimum requirements must be non-comparative, objective, and relevant._

+ 1 year of experience in any Retail Store setting _​_

_​_

**_Preferred:_** _This section refers to additional desired years and type of experience that the hiring manager would prefer, above and beyond the basic requirements of the job._

+ 1 year of Health Insurance Industry experience

+ 1 year of reception/concierge/administrative experience in any field

**KNOWLEDGE, SKILLS & ABILITIES** **(** **_List the attributes required to perform the job through demonstrated service, education or training)_**

+ Ability to work a flexible schedule, up to 40-50 hours per week as needed

**REQUIRED LICENSURE** _(Licenses that are required to perform the job)_

**PREFERRED LICENSURE**

CMS Certifications

**TRAVEL REQUIREMENT: 0% - 25%**

**_(List % of_** **_time traveling)_**

**LANGUAGE REQUIREMENT (** **_other than English_** **)?**

_(List primary language)_

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

( _The physical, mental demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential function of their job. Reasonable accommodations will be made when necessary to enable individuals with disabilities to perform the essential duties of the position, to the extent that they do not cause undue hardship._

**_Position Type:_**

Office-Based

**_Office-Based Positions_**

An employee in this position works in an office environment. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches/Trains others regularly - Does Not Apply

Travels regularly from the office to various work sites or from site-to-site - Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply

Physical Work Site Required - No

**_Most On-The-Road Positions_**

An employee in this position may work in a home or company office environment but is also frequently driving to and from various locations to perform the work off-site. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

**_Non-Office-Based Positions_**

An employee in this position is frequently required to move throughout the workplace, sit, stand and walk, use hands and fingers to hold objects, tools or controls, possess fine motor skills (e.g., to write and operate a computer or to steer transportation equipment), possess gross motor skills (e.g., to carry items), reach with hands and arms, climb stairs and ladders, balance, stoop, kneel crouch and crawl, communicate effectively, and talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to work in a busy environment where decisions often must be made quickly, must attend work on a regular and reliable basis, must adhere to all workplace policies, and may be called upon to work outside regular business hours. This work occurs in a [example: warehouse, hospital or provider’s office or mailroom].

Lifting: up to 10 pounds - Does Not Apply

Lifting: 10 to 25 pounds - Does Not Apply

Lifting: 25 to 50 pounds - Does Not Apply

**ADDITIONAL INFORMATION**

**Changes Approved By:**

Chad Ladley

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies_

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J183087

Harrisburg, Pennsylvania

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