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Wisconsin Public Service a subsidiary of WEC Energy Group, is seeking Full-Time Customer Service Representatives for our Customer Care Center at our Green Bay, WI location.

These positions have a starting wage of $19.70/hr.

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions. Various shifts are available.

Please join us and apply today!

Minimum Qualifications:
  • High School Diploma or GED/HSED.
  • 3+ years Customer Service and/or Customer Relations (billing, credit, payment).
  • Must be able to work and adapt to various hours/shifts and a changing schedule.
  • Availability for 24 hour call out for storm trouble call handling is also required.

Preferred Qualifications:
  • Call Center environment experience.
  • 1+ years post-high school education in business, communications, psychology, or related field.
  • Previous experience negotiating with customers and dealing with difficult situations is essential.

Interested candidates must apply online no later than the job posting expiration date.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements

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WEC Energy Group is one of the nation’s largest electric and natural gas delivery companies, with deep operational expertise, scale and financial resources to meet the region’s future energy needs. We focus on reliable service, customer satisfaction and shareholder value. Our regulated utility subsidiaries include Michigan Gas Utilities, Minnesota Energy Resources, North Shore Gas, Peoples Gas, Upper Michigan Energy Resources, We Energies and Wisconsin Public Service. Together, we provide vital services to nearly 4.4 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our scale and geographic proximity allow for operating efficiency across our 70,000 miles of electric distribution lines, 44,000 miles of natural gas distribution and transmission lines, and 8,800 megawatts of reliable power plant capacity. We’re committed to delivering world-class reliability and the very best customer care – anywhere. Our customers are at the heart of our business, and we work every day to help grow and support the communities we serve. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We have operating headquarters in Green Bay and Milwaukee, Wisconsin, and Chicago, Illinois. Our stock trades on the New York Stock Exchange under the symbol WEC.

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