Fort Myers, Florida

Job Description

What is Senior Choice at Home?
It's an excellent alternative to moving into a CCRC or other senior living community. Regulated by Gulf Coast Village and licensed by the State of Florida Office of Insurance Regulation, it's a member-based plan providing long-term care services and personal assistance where our members live. Gulf Coast Village is a Volunteers of America community. Founded in 1896, Volunteers of America is a national nonprofit, faith-based organization dedicated to uplifting all people. Learn more at


Provides an individualized plan of care for each member using effective and efficient case management techniques. Maintains a professional relationship with Members, physicians, service providers and all disciplines involved in the member's care. Continually updates clinical assessment skills and knowledge of available resources for the senior population.


The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
  • Schedule and complete pre-admission assessments of prospective members which may include a mini-mental exam, depression screen, nutritional and home assessment.
  • Manage a caseload of members, including regular communication with Members and their families, assessments of needs, coordinating and scheduling services (both provided by the Plan and not provided by the Plan)
  • Initiate the Member's Care Plan and maintain detailed records of all Member activity in the Member's file and REPS system.
  • Activate care coordination for Members and supervise the provision of care rendered by the credentialed provider.
  • Maintain up to date files on all resources available in the community for seniors.
  • Participate in the on-call rotation.
  • Assist as needed with the development and implementation of wellness programs for members.
  • Assist the Marketing Assistant with the development and updating of outside referral directory for Members
  • Participate in the admission process of prospective Members
  • Assist in the management of the Quality Improvement Program
  • Attend external seminars as needed
  • Other duties as assigned by the Supervisor.

  • Works primarily indoors in a climate controlled setting.
  • Possible exposure to unpleasant odors.
  • Possible exposure to chemicals as identified in the MSDS Manual.
  • Continuous exposure to clients and/or family members who may be under stress.

Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:
  • BSW, MSW or College Degree with at least 3 years experience working with seniors in the healthcare environment.
  • Certified Geriatric Care Manager preferred
  • Experience in case management or related field with the senior population including demonstrated skills in assessment, planning, evaluating plans of care, organizing and maintaining detailed filing systems, familiarity with updated clinical assessment methods and community resources, an understanding of reimbursement criteria for Medicare, excellent interpersonal skills with demonstrated ability to interact and communicate effectively with members, families, staff, providers, professional community and others.
Knowledge, Skills and Abilities:
  • Language Ability:
o Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o Ability to write routine reports and correspondence.

o Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Cognitive Demands:
o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills:
o Ability to use Microsoft Windows, including Word and Excel.

o Ability to use email and the Internet.

o Ability to use client tracking and design software.
  • Competencies:
o Must demonstrate an interest in working with a senior population.

o Interacts with guests, residents and staff in a courteous and friendly manner.

o Supports organization's goals and values.

o Balances team and individual responsibilities.

o Exceptional telephone, clerical and customer service skills

o Detail oriented and excellent organizational and follow-through skills


Fort Myers, Florida

About Volunteers of America of Florida

What does it take to help America’s most vulnerable citizens? Commitment. Innovation. A willingness to step forward when the task is most difficult. Volunteers of America of Florida strives to uplift people in desperate need by working in the trenches where we can effect real change.


Nationally, Volunteers of America touches the lives of more than 2.5 million people each year in over 400 communities across 46 states and Puerto Rico, with nearly 16,000 employees. Volunteers of America of Florida contributes to this total by providing health services, housing, and training, education and employment to our most needy residents. We are recognized as the largest provider of supportive housing for homeless veterans in Florida, serving 13 communities from Pensacola to Key West.


Through our wide-range of programs and services, we are able to reduce public expenditures for homelessness, hospitalization, and institutionalization. We focus on results, continually improving the delivery of services to ensure that those we serve thrive.


Volunteers of America of Florida is a faith-based, human service organization that has been serving our community for decades. We are the first to step forward, taking on the most crushing problems. We are passionate, spiritual, creative problem solvers working together with vulnerable people and their families to achieve long-term, sustainable and meaningful change.  Our Mission: Help the Most Vulnerable.


Click here to read our manifesto and understand Why We Do What We Do.


Click here to learn about our Accreditation and why being accredited is so important.



Programs sponsored by LSF Health Systems LLC, State of Florida, Department of Children and Families.





Programs sponsored by Central Florida Behavioral Health Network, Inc. CFBHN, State of Florida, Department of Children and Families.


For more than a century, we have believed that a home is far more than shelter—it is the foundation for life. We provide individuals and families with safe, affordable housing and the vital support services they need to thrive. Our agency has become a major nonprofit provider of quality, affordable housing for economically challenged and homeless individuals, families, veterans, seniors and people with disabilities. We have single-family, duplex and multi-family rental housing in rural and metropolitan areas from Pensacola to Key West. To us, home is where empowered lives thrive.



Floridians with special needs turn to us—including individuals, families and veterans at-risk of or experiencing homelessness; people dealing with significant mental health, emotional or substance abuse issues; and seniors searching for an affordable, independent lifestyle. Our experienced, interdisciplinary, mental health-social service team may deliver psychosocial rehabilitation, substance recovery support, clinical services, day-to-day case management, basic and independent living skills, as well as assist with the coordination of benefits and other services as needed.


Our Continuing Care Retirement Community allows seniors to maintain their independence providing everything from an occasional helping hand to full-time care.


Our support inspires and encourages those served to retain the highest level of dignity and control over their own path to a self-sufficient and independent lifestyle.



The capacity to learn, grow and change paves the way to independence. We embrace and foster life-long learning and inspire individuals to become contributing members of society. By understanding the challenges and barriers faced by veterans, families, the elderly, people with disabilities and others in need, we are able to help them move toward a better tomorrow. We assess an individual’s skills, interests and educational competencies, help develop a personal career plan and provide pre-employment and job-readiness training. We target local workforce demands and offer individuals on- the-job employment support.



We are an interdenominational Christian church with a distinctive ministry of service. For more than 100 years, we have provided essential services to heal both the body and the soul. Working together our committed ministerial staff members reach out to those we serve, our faith communities and our neighbors to restore hope and build a shared sense of community. We offer people a unique opportunity to put their faith into action.

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