Accenture is the place where highly skilled Network, Cloud, Service Management, Workplace and Data Centre specialists design, create and manage the core of the most innovative IT systems.

Join Accenture Technology and design customised solutions for clients operating in the main industries, in partnership with the most renowned technology providers, to promote infrastructural and digital devolution.

Define the architecture that underpins the evolution of our IT ecosystem.

ServiceNow Expert

Milan, Rome

If you have experience on ServiceNow and expertise in architecture, design and development of innovative solutions that always offer the best customization and end user support, join us and become our new ServiceNow Expert.You will be responsible for creating and maintaining user accounts, developing templates and drafting reports in ServiceNow. You can also participate in requirements collection sessions with IT organizations.It’ll be your responsibility to maintain documentation of all requirements and the existing environment and to create training materials for administrators and users.

Don’t just follow the rules. Set them.

+ Implement Incidents, Problems or Change Management activities

+ Lead the integration of the customer's CMDB (Configuration Management Data Base) based on the ServiceNow platform

+ Manage Data mining and ETL reporting

+ Develop Log Analysis


Why we would choose you? The challenges you face reflect your ambitions; this is your chance. To stand out and face them in the best way you have:

+ 1-3 years of experience in enterprise environments

+ Experience in the use and management of service management platforms (ServiceNow, Bmc Remedy, Hp ServiceManager are the best)

+ At least 6 months' experience in Javascript, Jquery, HTML programming

+ Knowledge of WebService, API rest/soap

+ Basic skills: ITIL v3, SQL

+ Diploma Degree

+ You speak and write English fluently

+ You love to share and learn different things

+ Every day is a new challenge for you and an opportunity to learn something new

Are you determined to face and beat off the challenges this role brings even if you don't have all the required qualifications? Apply and tell us how you can make a difference.

Unleash your talent and build your career with us. Visit our website and discover the FAQ section to better plan your application:

For further information, visit our website: (

For information on our Privacy Protection Safeguards art 13 L.679/2016 (GDPR) click here

Accenture is an equal opportunities employer



Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.