Experienced Bilingual (English/French) Call Center Operator - $500 HIRING BONUS - Military Veterans

at G4S Secure Solutions (USA)

Mississauga,

PLEASE CLICK APPLY OR TEXT "JOBS" TO (855) 999-1463 FROM YOUR SMARTPHONE!

requirements for employment by G4S Secure Solutions (Canada) Ltd., including, but not limited to: security licence validation and criminal police information check as applicable (CPIC), credit reference(if applicable), background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED). Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee. The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management.

G4S is Canada's leading provider of security solutions. Our company specializes in hiring and training security professionals to meet all of our client’s needs. We are currently seeking a Bilingual Call Centre Operator for one of our prominent clients’ Incident Reporting Centre. The Operator will be responsible for the intake, triage and escalation of all types of incidents reported to the centre, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various security systems and responding to e-mail and telephone calls in a professional and timely manner.

Responsibilities Include:

  • Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, robbery or duress
  • Providing access Control with Automatic Video Display with Voice Communications
  • Dispatch of personnel and escalation based on event type
  • Performs intake, triage, and escalation functions for all incidents reported to the centre
  • Deals with issues and incidents that are potentially sensitive, confidential or may put persons at risk
  • Applies the appropriate professionalism, maturity and tact to manage the incident
  • Escalates incidents to the Supervisor immediately when unable to manage the situation at his/her level
  • Supports incidents as documented or directed to do so by the Supervisor, or other authorized persons
  • Performs active monitoring of various security systems, including video and access control systems
  • Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
  • Follows procedures, work instructions and other directions from the Supervisor, G4S Management, and the client
  • Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
  • Performs data entry in a timely, accurate and inclusive manner
  • Adheres to and promotes the clients’ and G4S policies and procedures at all times
  • Liaises with employees, visitors and vendors in a helpful, cordial and pro-active manner
  • Participates in departmental meetings as required
  • Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor
  • Performs other duties as required

Mississauga,

G4S is the world's leading international security solutions group, with more than 50,000 employees across the United States and Canada

Offering a unique combination of personnel, project management, risk management, and technology solutions, G4S focuses on advancing the safety and security of businesses and Governments, ensuring the security of key assets—people, property, products and reputation.

G4S Secure Solutions in North America encompasses a range of business units which together provide the opportunity for truly integrated services to Government and the business sector.

  • G4S Secure Solutions (USA) is a leading provider of integrated security solutions in the United States 
  • G4S Regulated Security Solutions (RSS) is a leading provider to customers in the specialized fields of commercial nuclear and petro-chemical facilities
  • G4S Nuclear Security Services Corporation (NSSC) is the worldwide leader in the field of detection and assessment systems for high level security facilities in the United States 
  • G4S Youth Services LLC provides governments with safe, secure, and effective programs that address the needs of delinquent and troubled youth
  • G4S Secure Solutions (Canada) Ltd works in partnership with governments, businesses and organizations to provide integrated security solutions in Canada

G4S Technology provides integrated systems and security solutions, protecting everything from small offices and schools to large multi-national organizations and high security Government facilities.

G4S Compliance & Investigations is a global leader in fraud abatement solutions and corporate compliance needs.