Raleigh, North Carolina

What this role has to offer: * Level 2 Windows Operations/Engineering Support role to support Infrastructure/Projects and Windows Operating Systems in HDCS technology group in Credit Suisse. * Responsible for Windows Servers management and Pro-active measures to reduce outages. * Responsible for Level 2 Windows/Infrastructure in-depth troubleshooting that would include Win2k8 up to Windows 2019 servers. * Responsible for managing Regulatory gaps and advising teams on next course of actions. * Managing Infrastructure changes and incident tickets. * Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring. * Writing and running Batch/Powershell/Python scripts to create ad-hoc reports. * Responsible for managing large scale events such as Quarterly Maintenance Windows and Disaster recovery tests * Build/maintain documentation related to support activities * Responsible for production stability and Major Incident management (MIM) * Confident with a changing work environment * Resource must also be available off hours during major incidents and some weekend work duringmajor events. *Your future colleagues* The applicant will be the part of a team in Americas region consisting of 8 people with diverse technology background in the areas of Infrastructure, Engineering, Automation, Security and Virtualization expertise. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. We are looking for an applicant with Preferred Bachelor/Master’s degree in Computer Science/Engineering * Equivalent experience of 8-12 years with Windows Production/Engineering support in Financial or similar business entities. * Proficient in Batch/PowerShell scripting for automation and infrastructure reporting. * Proven understanding of using Windows tools and performing Root cause analysis. * In-depth knowledge of troubleshooting and performance tuning of Windows Servers, Clustering, Networking and VMware ESX environment. * Detailed knowledge and understanding of IT security, Risk and compliance protocols. * Experience in some database technologies such as MS-SQL and data analysis * Equivalent experience in Cloud, Big Data Platform will be a plus! * Knowledge of Service Now, Splunk, Anti-Virus, Security products is preferred! * Availability on occasional weekends during outagesor for planned work. * Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work **Job:** **Operations* **Title:** *20115 - Senior Windows/ESX Operations Engineer#179194* **Location:** *NC-Raleigh* **Requisition ID:** *179194*

Raleigh, North Carolina

Credit Suisse (USA) is one of the top US investment banks, offering advisory services on mergers and acquisitions, raising capital, securities underwriting and trading, research and analytics, and risk management products. Clients include corporations, governments, institutional investors such as hedge funds, and private individuals. The company provides asset management services through Credit Suisse Private Equity; while Credit Suisse Private Banking USA offers wealth services to the rich throughout the country. Credit Suisse (USA) is a wholly owned subsidiary of Swiss banking powerhouse Credit Suisse Group and part of Credit Suisse Americas, which includes North and South America and the Caribbean.

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