San Antonio, Texas

Miner, Ltd. is an industry leading service and equipment solutions provider with branch-based operations across the country. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.


Job Summary

The Commercial Operations Supervisor will be responsible for managing quote development and proposal generation processes and performance for certain designated regions of the Commercial Operations group.


This position reports to the Director, Commercial Operations and works with sales and operations team members across geographic regions to investigate process improvement and efficiencies in the sales cycle, driving performance improvement through metrics and KPI reporting. You will also direct and lead a team of Proposal Coordinators; aligning team, and individuals' goals to drive sales results and employee development.



Key Job Responsibilities

  • Manage a team of Proposal Coordinators that is performance-driven, energized, customer-focused, and concentrated on exceeding performance goals.
  • Provide day-to-day direction and coaching of the quoting and proposal generation process with your designated Comm Ops team to ensure each employee achieves their quoting objectives.
  • Develop, implement, and continuously improve multiple tools, processes, and systems to develop individuals, including performance management, coaching, and mentoring.
  • Collaborate with Director, Commercial Operations regarding all aspects of employment decisions, including hiring, performance management, development, quality, and structural requirements for the Commercial Operations group.
  • Assess quality activities relating to Commercial Operations group, including but not limited to sales interface, customer service, quoting, proposal generation, and customer feedback.
  • Align with Director, Commercial Operations and geographically aligned Sales Directors to ensure any service and equipment quoting and proposal generation meets the expected turnaround time and quality.
  • Other tasks assigned by supervisor.


Key Performance Measurements

  • Sales Adoption of Commercial Operations Support
  • Quote volume growth and closing ratio improvement.
  • Quote and proposal turnaround time and accuracy.
  • Healthy incremental Service gross profit revenue improvement to plan.
  • Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
  • Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.


San Antonio, Texas

Miner Limited is an industry leading, dock & door service and equipment solutions provider with branch-based operations across the country. Miner is part of the OnPoint Group, awarded the “Best Managed Company” for 2020 by Deloitte and named to the Inc. 5000 list of fastest-growing companies for the 7th consecutive year.

Miner drives down the cost of warehousing and material management operations, saving customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems’ repairs, and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and material management.

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