About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Client selected Accenture to implement an integrated marketing platform to centralize and govern marketing communication across 15 markets in APAC&EMEA. We're helping our FS Client to enhance bank’s marketing capabilities with always-on, multi-step, multi-touch point journeys and hyper-personalized communication.

We are currently looking for a Technical Architect that has deep telco experience, with good functional and technical knowledge in Salesforce and CloudSense platform. This includes developing a thorough understanding of the Client’s requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.

Your Role:

+ This role will define the overarching thought leadership and Technical Architectures, that enable and release the maximum business value of Salesforce technology for our clients

+ Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain

+ Work with clients to shape technical architecture and define and scope projects to address specific needs

+ Evaluate trade offs with technology and feasibility and make choices that fit the constraints of the project

+ Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment.

+ Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions and automations

+ Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state

+ Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials

+ Solutioning and effort estimation for requirements

+ Defining delivery approach, plan and staffing

+ Define master data management, data migration & data integration strategies

+ Leading and ensuring the successful delivery of and other CRM implementation engagements

+ Managing resource requirements and project team members

+ Leading business and functional requirements definition and prioritization/scoping of requirements

+ Complete fit gap analysis of functional requirements against features and functionality

+ Maintaining and coordinate communication with the customer throughout each project

+ Disseminating best practices on solution positioning and delivery

+ Supporting pre-sales activities inclusive of participating in sales calls and proposal development

Key Requirements

+ Minimum of 5-7 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements

+ At least 3 years’ experience in a consulting environment and telco industry

+ Extensive solution definition experience including evident experience and knowledge of –

+ CRM System and Solution Architecture design (functional & technical),

+ Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints

+ Application and Integration patterns

+ Relevant certifications, ideally in Salesforce, CloudSense or Architect certified

+ Ability to engage with senior clients in a business centric, business outcome-oriented dialogue

+ Ability to articulate the relevant platform value proposition

+ Customer oriented and great at building client relationships

+ Desire to work in a dynamic work environment and be creative within a team

+ Proven ability to build, manage and foster a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Desire to work in an information systems environment

+ Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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