Honolulu, Hawaii

Innovate to solve the world's most important challenges

 

The future is what you make it!

 

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

 

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars.

 

Working at Honeywell isn’t just about developing cool things. That’s why our employees enjoy access to dynamic career opportunities across different fields and industries.

 

Are you ready to help us make the future?

 

Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers, utilizing call center and IT platforms.

Key Responsibilities

·                Project Management

·                Project Planning

·                Customer Support

·                Facilitate Team Alignment

YOU MUST HAVE

·                Bachelor's degree, or equivalent

·                2+ years experience with metric driven operations and understanding of KPI's

·                Minimum 4 years experience leading a team to attain operational targets

·                Demonstrated competency with MS Office including Word, Power Point with an emphasis on Excel

·                Competency with complex IT systems, specific to call center and CRM

WE VALUE

·                A proficient understanding of the principles and best practices in (customer service)

·                Excellent team and communication skills

·                An ability to take initiative and work with limited direction

·                An ability to influence across a broader organization

Additional Information

  • JOB ID: HRD123582
  • Category: Customer Experience
  • Location: 220 S King St,Suites 1460 1465 1470 Central,Honolulu,Hawaii,96813,United States
  • Exempt
Early Career (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honolulu, Hawaii

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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