Bloomington, Minnesota

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Treasury Management & Payment Solutions
o    Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking 
o    Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.
Wells Fargo Treasury Management Client Services (TMCS) supports a wide range of Treasury Management products and services to help small business, middle-market, and corporate customers manage their receivables, payments, and account information. TMCS supports both regional and national sales, and works with retail business banking, regional commercial banking, U.S. corporate, International, and other wholesale banking teams.

TMCS assists external and internal customers with Treasury Management products. With multiple centers across the U.S., the team supports over 50,000 Treasury Management customers across the bank.

This role is primarily to provide exceptional service and support to our wholesale customers mainly through phone and email communication channels. Many of the services the candidate will assist with are Lockbox, Cash Vault, and general account inquiries. We also support many of the products within the Wells Fargo Commercial Electronic Office (CEO) including online Wire transfers, ACH payments, Desktop Deposit, Treasury Information Reporting, and along with other Wells Fargo Commercial Treasury products.

Duties May Include:
•Identifying and resolving client issues by having a dynamic customer service attitude through telephone and email; fielding an average of 40 incoming calls per day
•Responding, completing, and interacting through Microsoft Outlook and Lync communication channels
•Acting as a liaison between the client and bank operations, sales officers, vendors and relationship managers to ensure the delivery of quality services to meet the clients’ needs
•Responsible for accurately creating, monitoring, and managing requests to meet and exceed expectations
•Assist client with product training and walk thru of Treasury Management services
•Participate in assigned special projects

Schedule: Monday-Friday | 9:30a - 6:30p CT
Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

Please Note: Consultant must be located in one of the listed site locations. Position is currently remote; however, consultant may be required to work on site when Wells Fargo returns to standard operating model.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. 



Required Qualifications

  • 1+ year of financial services experience, demonstrated through work, military, or education



Desired Qualifications

  • Problem analysis and resolution skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast-paced deadline driven environment
  • Call center experience
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Ability to organize and manage multiple priorities
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Good PC skills with the aptitude to learn new systems quickly
  • Strong data entry and attention to detail skills





Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $33,300 Mid: $40,500



Street Address

MN-Minneapolis: 600 S 4th St - Minneapolis, MN



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Bloomington, Minnesota

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.