Skill required: Order to Cash Processing - Collections Operations
Designation: Management Level - Senior Analyst
Job Location: Bengaluru
Years of Experience: 5-8 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model (https://www.accenture.com/in-en/insights/operations/intelligent-operations-2018) -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing.
The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for?
We are looking for individuals who have the following skillset:
+ Cisco Routing and Switching Operations
+ Customer service - Inbound
+ Customer Service Management
+ Ability to perform under pressure
+ Ability to establish strong client relationship
+ Ability to handle disputes
+ Written and verbal communication
+ Ability to meet deadlines
It would be a value add if you are proficient in:
+ Cisco Contact Center
Roles and Responsibilities
As a team lead you will be expected to:
+ Understand and effectively manage the team's governance and performance
+ Understand the level of risk & propose mitigation plans and partner with other support teams to resolve requests/issues in a timely manner
+ Clearly communicate team goals and deliverables and keep the team updated on changes
+ Coach team members and provide the first level advice on procedures/methods
+ Solve increasingly complex problems & effectively delegate to develop and groom team members for succession planning
+ Maintain client relationships interface through regular connects and emails
+ Understand client priorities and problems & help translate actions for the team
+ Use innovation to identify opportunities to optimize processes, decrease costs and increase client value
+ Use data analytics and story-telling techniques to enhance the client journey
Please note this role may require you to work in rotational shifts.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.