Prescott, Arizona

YRMC and Cerner have highly aligned mission, vision, and values which makes this opportunity the ideal role for anyone looking to blend an IT career, full-time at a client site. Come be a part of our team!

As a Support Technician I, you will provide day-to-day technical support for Yavapai Regional Medical Center end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes (MAC work) for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Yavapai Regional Medical Center (YRMC) is a not-for-profit, integrated healthcare system offering a wide range of inpatient and outpatient services covering a 5,500 square mile service area. The main campus is located in beautiful Prescott, Arizona which boasts unique geographic amenities. It is nestled a mile high in the Bradshaw mountains and offers stunning views, myriad outdoor activities, milder four seasons, and a charming small-town feel close to many vacation destinations.

Prescott, Arizona

Health care is too important to stay the same.™

For 40 years, we’ve worked at the intersection of health care and information technology to connect people and systems around the world. We use the latest technology to create solutions that let communities and people engage in their own health. Whether they are supporting the clinical, financial or operational areas of a hospital or health system, our tools are designed to work for today and think for tomorrow.

We support our clients by surfacing data that enables them to make informed decisions for better management of operations, while arming their clinicians with the information they need to provide smarter care. Empowering them to know, manage and engage with the people they serve. All to disrupt the industry and transform the way health care is delivered.

It’s our mission to relentlessly seek breakthrough innovation that will shape health care of tomorrow. And we believe that what we do doesn’t just impact health care – it impacts the world. It’s why, more than ever, health care is too important to stay the same.™

Your talent can accelerate our progress in changing health care around the world. Your ideas can open pathways to life-changing solutions, and your ambitions can have real impact with Cerner, where we believe in developing talent and growing careers from within. Imagine where your abilities can lead us as we work to deliver a better tomorrow for people and populations around the globe.

Similar jobs