Philadelphia, Pennsylvania

Overview

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Duties & Responsibilities:

  • Responsible for increasing sales, car count, and customer experience in assigned stores within designated geographical area by bringing the 5 Star Service to life.
  • Work extremely close with Service Area Director and store teams to ensure sales and customer service objectives are being properly executed in assigned stores.
  • Responsible for traveling within designated geographical area to observe, coach, and assist Service Manager in creating action plans for sales-challenged and customer service-challenged stores.
  • Responsible for improving designated sales and customer service Key Performance Indicators (KPIs).
  • Assist store in Local Fleet growth with primary focus on new account activation and large account retention.
  • Responsible for relationship building with Regional Fleet leaders (50+ vehicles).
  • Review sales and customer service results daily and utilize to drive follow-up actions and market planning.
  • Partner with Supervisor and Area Directors to develop daily, monthly and quarterly plans for store visits.
  • Partner with Area Directors to conduct a 5 Star Service assessment on each store once a quarter.
  • Participate in regional and local leadership conference calls and meetings as needed and provide sales and customer experience updates.
  • Perform all other position related duties as assigned or requested.

Knowledge, Skills, and Abilities:

  • Strong relationship building and customer service skills required.
  • Advanced interactional salesmanship abilities; knowledge of automotive aftermarket preferred.
  • Proficiency in operating software systems (ShopX, PIR, Pep Boys Intranet, DOMO, or equivalent systems)
  • Proven ability to multi-task while exhibiting excellent time management skills.
  • Strong leadership and problem-solving skills required.
  • Must be comfortable observing, and coaching selling techniques.
  • Ability to effectively participate in collaborative environment.
  • Articulate with excellent verbal and written communication skills.
  • Intermediate working knowledge of Microsoft Outlook, Word and Excel is required.
  • Must be able to travel up to 50%.

Experience and Credentials:

  • Minimum of 5 years of experience in operational and sales leadership position.
  • 2-3 years of multi-unit experience preferred but not required.
  • BA/BS in Business or related discipline or equivalent combination of education and experience.
  • Must maintain a valid driver's license that meets the criteria under company policy.

Philadelphia, Pennsylvania

SHIFTING CAREERS INTO HIGH GEAR

Pep Boys was founded by Navy veterans in 1921 and today, we proudly employ military veterans and reserve-duty servicemembers like you throughout nearly 1,000 locations and over 9,000 service bays. If you’re passionate about vehicles and servicing the communities that depend on them, your unique and valuable skillsets will be a perfect match for our service bays, distribution centers, or store support centers.

We offer a variety of career options across the United States and Puerto Rico, as well as extensive training and development opportunities and a wide array of health and wellness benefits. Our mission is simple: to make quality car care simple, convenient, and accessible for everyone.

At Pep Boys, we go further to help your career go farther.

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