Tustin, California

Overall Purpose: Oversees pre-sales technical support activities for the development and implementation of complex products/applications/solutions. Builds a technical sales team that provides technical, architecture and innovative solutions that drive sales revenue and ensure customers adopt Company products and services.

 

Key Roles and Responsibilities: Supports Company strategy by ensuring Company sales goals are achieved through proper determination of how the company can meet customer requirements and system configurations within time and cost constraints. Plans and allocates work among the technical support team to ensure quality pre/post sale support on integration and implementation of Company products/services/systems/solutions. Ensures technical support team members are kept up-to-date on new Company products and enhancements to existing products. Maintains extensive knowledge of engineering and complex aspects of Company products and services. Manages the work efforts of individual contributor direct reports and influences hire/fire, performance appraisal, and pay review decisions. Responsible for leading and inspiring your team, managing and driving for results, growth and mentoring and development of direct reports.

 

Education: Typically requires a Bachelor degree or equivalent.

 

Experience: Typically requires 8 to 10 years direct work experience and one year leadership responsibility.

 



Tustin, California

AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.

For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

We're recognized as one of the leading worldwide providers of IP-based communications services to businesses. We also have the nation's most reliable 4G LTE network.* We also have the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network** including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to nearly 1 million hotspots globally through roaming agreements.

AT&T U-verse is TV inspired by you. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national TV service provider to offer a 100-percent IP-based television service. It's part of our "three-screen" integration strategy to deliver services across the three screens people rely on most - the mobile device, the PC and the TV.

As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.

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