Orlando, Florida

JOB SUMMARYResponsible for handling all internal and external catering events and requests through direct interaction with clients.


  • Coordination of Events informational flow through all UO Departments. Typing all information on Banquet Event Order form and distributing to several departments to ensure all areas involved have complete information regarding upcoming events. Hand walking BEO’s that are short term that Chef and Restaurant Managers need for staffing and food preparation. Storing & uploading all documentation in shared location. Maintain filing system for all events.
  • Responsible for securing all restaurant private rooms, VIP Lounge and conference rooms for all UO Departments for groups of 5 through groups of 500 for breakfasts, lunches, meetings, dinners, and receptions.
  • Utilizes MS Word, Excel and Access to analyze, compile, update and maintain Weekly, Monthly, and Yearly Forecast reports and daily revenue reports. Creates presentations and materials for special projects using MS PowerPoint, Publisher and other computer programs. Support Catering Managers and Assistant Managers as directed to include ensuring proper staff levels for events. Data entry to process inventory recaps for all events using Eatec Solutions program.
  • Coordinating all meetings concerning the execution of events. This involves attending the weekly Banquet Event meeting to answer any questions that might arise about all events as well as communicating with Restaurants and Production Kitchen to coordinate functions. This requires continual contact from securing space to discussing menu options to confirming the number of guests. This also requires determining price of menus appropriately. This employee will work directly with Catering Managers and Event Management to coordinate special menu themes with props, linen, and floral.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.

SCOPEResponsible for handling all internal and external catering events.

EDUCATION:  High school degree or GED is required.  Technical school is preferred. Associate’s degree (AA) is preferred. 

EXPERIENCE1-3 Years:  Previous catering and/or administrative experience preferred. Minimum 1 Year Customer Service experience preferred. Detail oriented, organized, high sense of urgency, and track record of managing multiple priorities to desired results. Ability to work alone when required, but also as part of an overall team to ensure business needs are met. Knowledge of Delphi Systems helpful but not mandatory.  Knowledge of all set up styles (classroom, theater, banquet) required; or equivalent combination of education and experience.


Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE

Orlando, Florida

Universal Orlando Resort is a unique vacation destination that is part of the NBCUniversal Comcast family. For more than 25 years, Universal Orlando has been creating epic vacations for the entire family – incredible experiences that place guests in the heart of powerful stories and adventures. 


Universal Orlando’s three theme parks, Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay, are home to some of the world’s most exciting and innovative theme park experiences – including The Wizarding World of Harry Potter – Hogsmeade and The Wizarding World of Harry Potter – Diagon Alley. Universal Orlando’s on-site hotels are destinations unto themselves and include Loews Portofino Bay Hotel, the Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Aventura Hotel. Its entertainment complex, Universal CityWalk, offers immersive dining and entertainment for every member of the family.

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