Atlanta, Georgia

POSITION PURPOSE:

The Sr. Manager Labor Engineering manages operational processes that drive efficiency and effectiveness in service quality across the Merchandising Execution Team (MET). Works collaboratively with field teams and internal business partners to develop and manage customer-focused, data-driven, risk-based process controls to ensure MET services meet or exceed quality standards. Enforce continuous improvement / corrective action / preventive action plan implementation throughout each process and/or SOP. Manages metrics and reporting to monitor service quality, cost, and risk components of each process.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES:
  • 25% Optimize and standardize service hour productivity through process improvement, communications, and documented best practices. Partner with field leadership and teams in development of best practices and resolution/refinement of current processes. Provide updates/reporting to SSC VP and directors on issues, productivity, and service labor issues.
  • 25% Ensure alignment and consistency of process execution across the field organization. Develop and modify tools used by the field to perform general service and TMO projects. Introduce and create reporting/tools to help field teams plan and manage daily their service hours and activities.
  • 25% Establish performance criteria related to quality, service and productivity for field operation. Collaborate with field partners to manage and facilitate process improvement in all operational areas with a focus on strategy execution, continuous improvement and innovation.
  • 25% Develop, maintain and provide guidance pertaining to service hours across merchandising departments and classes. Develop reporting used by field team to manage productivity.

NATURE AND SCOPE:
Position reports to Director, MET Operations Labor
Number of direct reports - 4

ENVIRONMENTAL JOB REQUIREMENTS:

Environment:
Typically located in a comfortable indoor area.
There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Travel: Typically requires overnight travel up to 20% of the time.
MINIMUM QUALIFICATIONS:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required: The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 5 years

Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications: 
  • Ability to design and develop labor processes, standards, and tracking methodologies.
  • Ability to optimize existing processes and workstreams to achieve higher labor productivity.
  • Broad quantitative and analytical skills.
  • Ability to influence field operations and non-technical people on new process improvements.
  • Ability to think strategically and see a big picture.  
Knowledge, Skills, Abilities, and Competencies:
  • Industrial Engineering, Mathematics, other Engineering, MBA
  • Six Sigma, TQM, or LEAN
  • Labor management
  • Process improvement and implementation

Atlanta, Georgia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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