Raleigh, North Carolina

The main responsibility for this role is to provide voice solution with either skype for business or any other SaaS Voice provider, The role create/Manages Call Routing, Dial Plans, Voice gateway interface, DID Management and Voice Policies. The Role is also responsible for triaging and resolving critical production issues, interacting with other infrastructure support teams, monitoring and performance tuning of the environment, developing advanced skills in Voice and Video integration. *Your future colleagues* This role will be the part of a dynamic distributed team responsible for operational support of Skype for Business 2015/2019 implementation with Enterprise Voice capabilities. The team is responsible for maintaining stability, resolving user partner concerns. Managing and resolving incidents. Maintaining the infrastructure with regular maintenance. Taking part on L2 rotational support. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. We are looking for an applicant with BS or MS in Computer Science or Information Systems. With equivalent experience of at least 3 to 5 years’ experience supporting or deploying Microsoft Communications S(Skype for Business, MS Teams) in an enterprise environment (10,000 users). Preferred certifications MCSE: Communications Other required technical skills include: * Understanding of Voice and VoIP technologies (SBC, PBX, SIP, etc.) * Active Directory, DNS, Routing, Load Balancing, Quality of Service, and other core network technologies * Knowledge of Firewalls, Proxies, Network Segmentation, Application Security Management (ASM), and other core security services * Equivalent experience with PowerShell or other scripting languages * Knowledge of Windows Server administration and support * Experience with Enterprise Voice and Call Management features in Lync (voice routing, call management, E911, and SIP trunking * Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work **Job:** **Operations* **Title:** *Unified Collaboration - Voice Engineer#174261* **Location:** *NC-Raleigh* **Requisition ID:** *174261*

Raleigh, North Carolina

Credit Suisse (USA) is one of the top US investment banks, offering advisory services on mergers and acquisitions, raising capital, securities underwriting and trading, research and analytics, and risk management products. Clients include corporations, governments, institutional investors such as hedge funds, and private individuals. The company provides asset management services through Credit Suisse Private Equity; while Credit Suisse Private Banking USA offers wealth services to the rich throughout the country. Credit Suisse (USA) is a wholly owned subsidiary of Swiss banking powerhouse Credit Suisse Group and part of Credit Suisse Americas, which includes North and South America and the Caribbean.

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